New and improved features make it a snap to grow a successful customer support community

Conversations are at the heart of your business, and Get Satisfaction makes open customer conversations the basis for a more satisfying (and need we say, cost effective) way to provide support. Our latest release is a major update that unleashes the full value of customer community to answer questions, solve problems, and collect ideas for developing the next generation of your products and services.

A home base for customer conversations

Whether you need a primary support site or a way to wrap several channels into an effective whole, Get Satisfaction provides a central spot for creating satisfying customer experiences.

Simplicity

Get Satisfaction provides a whole new interface that focuses on simplicity so that people of all backgrounds can find their way around right away.

Focused on productive outcomes

Unlike a traditional forum, Get Satisfaction is all about producing results like answers, solutions and new product features. GS2.0 presents an organized content display that drives the community toward these outcomes.

Customer-to-customer help

More than ever, GS is designed to encourage customers to connect with other customers to get the most out of their products and services. GS2.0 unveils reputation, featured users, and calls- to-action.

Simplicity

Get Satisfaction 2.0 highlights the most useful content by automatically organizing them into sets like frequently asked questions, ideas under consideration, and common problems, while providing one-click access to a range of other valuable views that make it a cinch for people to browse conversations in a way that helps them best.

Organize conversations into meaningful views

Curated views are built around the activities customers and employees find useful and they create more engagement around products and organizations. Questions, problems and ideas are goal-oriented, and part of larger processes. Get Satisfaction structures these conversations in ways which focus on results, and tracks them as they progress.

A topic stream with a purpose

Vote up any topic, and manage updates in one click

With Get Satisfaction, there are lots of ways for people to make their voices heard, including our lightweight voting function, which lets them express when they need the answer to a question that’s been asked, agree with a suggested idea, or share a common problem. We notify the voter when there’s an update, and let them manage their message preferences effortlessly.

Emphasis on customer-to-customer help

In Get Satisfaction 2.0, whenever a question or problem is unresolved and unclaimed by an employee, we feature links to encourage other customers to chime in with their own answers and solutions.

Clear progress status indicators

Since every topic listing includes its status, people always know at-a-glance if a question has been answered, a problem in process of being solved, and idea in consideration.

Filterable, rich search results

Get Satisfaction search delivers results with all the same rich information as topic streams everywhere else on the site, so people can easily scan for status, last activity, topic type and more. Want to search only ideas? No problem, we provide a topic filter that makes drilling down to just the results you want even easier.

Lasting Relationships with the Community

Community memberships build durable relationships

Get Satisfaction introduces the concept of a membership for each community, which allows users to receive updates, build reputation and rate their satisfaction level.

Community contributors are celebrated

Communities are nothing without the goodwill and involvement of its members, and Get Satisfaction 2.0 prominently features the most active participants with call-outs and praise that point back to their good works. We also provide a warm welcome to the latest members right there on the front page.

New Ways to Customize Your Community

Create a welcome message

Get Satisfaction 2.0 is all about creating a more intimate connection between organizations and their customers, starting with new space for a greeting or explanatory message right at the top of the page.

Make Get Satisfaction your support hub

Many organizations manage multiple channels to connect with their customers, whether phone, email, Twitter or other CRM systems. With Get Satisfaction 2.0 your online community is the hub for getting people to the best place to get them the results they’re looking for.

Set Clear Expectations

Organizations use Get Satisfaction in many different ways, as their primary support platform, as a supplemental channel, or as an outpost. And sometimes organizations aren‘t affiliated with their customers’ participation on Get Satisfaction at all. With our new participation indicator we give organizations the ability to communicate clearly what their role is on Get Satisfaction.

Easy Editing

Making changes to the interface is as easy as 1-2-3.

Customized header layouts

Whether an organizations logo is big and square, short and wide, or organizations prefer to use no logo at all (the default), we provide them with the ability to select the header layout that is works best for them.