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Out-for-delivery notifications not received
Hello,
I have signed up for delivery notifications by email. But I am not receiving the "out for delivery" notifications anymore. It has been this way for the past 4 months.
Thanks,
Balaji
I have signed up for delivery notifications by email. But I am not receiving the "out for delivery" notifications anymore. It has been this way for the past 4 months.
Thanks,
Balaji
I’m sad
1
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?Hey Balaji, what is your username? I'll take a look into things and see what I can dig up.
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Inappropriate?Thanks for the quick reply.
My username is Interloper. -
Inappropriate?Hello,
I am still having this issue. Do you know if this has been fixed yet?
Thanks
I’m sad
1 Comment
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This solves the problem
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Looking at your profile, you don't have any packages that are have been out for delivery or delivered in the past few days (since we implemented our fix).
Are you referring to a different account or specific tracking number? tracking number? -
Inappropriate?I didn't realize that was also implemented in the last fix.
My last shipment was this one - 01876997495016218133 (about three weeks back). But it was USPS, which usually doesn't provide tracking updates. I'll wait until I have a UPS shipment to verify this. -
Inappropriate?I have an update on this. There is a UPS package on my account (1Z181W889042751845) which says "Out for Delivery" now. But I haven't received an email yet.1 Comment Add a comment
This solves the problem
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Did you ever receive the email for this?
Only thing I can think of is that maybe it got marked as spam because these are definitely getting sent out. -
Inappropriate?No, I didn't. I checked the spam folder also.
I did receive notifications for my last two USPS packages (nothing for UPS though) a day after they were delivered.
The email updates worked fine till earlier this year.
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Inappropriate?Hmm. I may have found the issue but need to do a bit more testing on this to confirm.
Thanks for your patience. -
Inappropriate?Cool. Thanks for the follow-up.
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Inappropriate?I found another weird thing about this package - 1Z181W889042751845
UPS.com says it was delivered on 11/19, but the delivery time is actually earlier than the 'out for delivery' time.
Could this be why my account still says 'Out for Delivery', for this package?
1 Comment Add a comment
This solves the problem
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That would definitely explain why it still says "Out for delivery." The status is based on the actual event time as sent to us by UPS. So in this case, UPS says it was Out for Delivery 2 hours after it was delivery (ha!) so our system takes that info and orders things accordingly.
So that particular issue seems to be a freak case.
As for the delivery notifications. I have tracked down the issue and am working now to resolve it. -
Inappropriate?Good!
UPS doesn't count on obsessive trackers like me, I guess. Or they have added time travel to their package delivery system.1 Comment Add a comment
This solves the problem
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My guess is it's the latter. ;)
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Inappropriate?I got two tracking updates today. I think it works now. Thanks for the follow-ups.
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Inappropriate?Glad it's working for you now. Thanks!
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