Uploaded image appears with two vertical borders
Hi - I've noticed that when uploading an image for a contact, the resulting thumbnail has two black vertical borders either side of the image. I'm therefore losing precious (treasured!) image space. I suspect that this has something to do with the way your program processes and resizes images. If the program is unable to resize such that the entire thumnail is filled, then what does the user need to do to ensure that the image uploaded is in the right dimensions/format?
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Inappropriate?Annoying black bars are an issue, Uploading a perfectly square 1:1 image seems to be the fix.
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Inappropriate?It's fixed... no more reverse widescreen black bars.
The issue (for those interested) was we resampled down the image based on the width. This is fine when the image is wider than it is taller but not the other way round. Now we check the height and width and resample accordingly.
I’m ok
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