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Augh! Carousel freezes and/or lost links to videos
We just installed Carousel system 3 weeks ago and have the latest software, but since going live on April 13, we have had to reboot the system 4 times. Either the entire thing freezes up or it loses links to some (not all) videos so that they don't play. I have to edit the bulletins and relink the videos.Or loses webcam fee. This is getting old. I cannot always get here to reboot system. Is this a common problem? If so, are there any solutions?
I’m frustrated
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The more people who report this problem, the more it gets noticed.
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Inappropriate?Sorry you're having frustrations with your new system! If you haven't already, please submit a trouble ticket at http://www.trms.com/community . A case number will be assigned to you and one of our support representatives will be in contact with you shortly. Thanks!
-Chad Gartner
TRMS Support
I’m sad you're having problems
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