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blank screen on boot-ip
I am installing a new Carousel system (new a year ago, it's been sitting in a box waiting for Comcast to setup our community cable channel). I have plugged in a PS2 mouse, keyboard and a VGA display to the back of the system. I powerted it up, and the screen is blank - no messages, just black display - no sign that anything booted. I tried a different display, nothing. The fan is running, and the green light is on, so something powered up. How do I trouble shoot? JR
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Inappropriate?This could be totally wrong depending on your Carousel unit, but since you have had it about a year, and I have had mine a little over a year, there is a good chance it is the same.
My Carousel has two VGA ports, a on board vga port (near all the mouse and USB ports and such) and a secondary VGA port thats on a add in card, further away from all those other ports.
This secondary VGA port is the one to use, mine is next to a DVI output and a s-video output as well.
Use this secondary VGA port, the on board port is probably disabled in the bios, which you wouldn't be able to change anyway.
If that doesn't work, try hooking up a TV or Video Monitor to the S-video output of this card. If that works, you can then get into windows and use the monitor control app, to mirror the output onto the VGA port as well.
-ray1 Comment
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Ray, thanks, I was plugged into the 1st VGA port. I moved the display, and have progressed half-way. The system booted, and I saw the Windows XP boot prompt on the screen. Then, when Windows was done, the screen went blank. I would expect to see some Carousel screen, bnut now there's nothing. The light on the VGA display that indicates a signal went from green (during windows boot) to orange (indicating that the carousel is no longer talking to the display). Any ideas on what I should see, or how to get the 1st Carousel screen to display? JR -
Inappropriate?Hmm..
Well at least your making some progress. :)
When windows boots, it automatically loads the carousel display engine, but since you haven't set carosuel up yet, I don't know what would happen.
To get out of carousel one usually holds the 'esc' key for two seconds. Try this and see what happens, although I doubt it will work.
Where does the screen go black?
Do you see the desktop?
What happens if you hook up a video monitor to the s-video port on the same card?
If all else fails, try booting into safe mode, (tapping F8 during boot up).
If you can get it into safe mode, without the screen going black, its probably a driver or config issue.
The guys at TRMS should be in the office in a half hour or so, they should be able to help you better than I.
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Yes, some progress, but I'm in the dark, so to speak. Since I've never run the Carousel, it helps to know what I should be seeing. Thanks for your help. I don't get a desktop, after Windows XP finishes booting the screen goes black. If I hold the ESC key down for 2 seconds, I get the keyboard buffer beep, but nothing else happens, the screen remains black. I'll wait for the TRMS guys - do they monitor this forum? Thanks again - JR
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Inappropriate?Hi John,
Hmm... What you should be seeing after the Windows XP boot screen is a windows desktop, followed by a small Carousel splash screen for a few seconds, then the DisplayEngine will take over the screen and start displaying content, probably a TRMS logo of some kind.
It sounds like your server never makes it to the Windows desktop, is that right?
If that's the case, I'd give Ray's suggestion of booting into safe mode a try, to see if we can get anywhere with it. I think safe mode will prevent the DisplayEngine from launching, but that's okay... we just want to see if Windows will boot at all.
If safe mode doesn't get it booted, I'd imagine we'd need to get an RMA going. Our support team (support@trms.com) should be able to get that process started for you.
-John
I’m sad about the sick server
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Inappropriate?John,
I agree with Ray and John's idea of booting into safe mode (F8 on start up). I have seen what you are describing before. It is almost always caused by a video card driver issue. Give our support dept a call when you have a few min and we can walk you through reinstalling the drivers.
Thanks,
Grayson -
Inappropriate?I was able to boot in VGA mode, and am now updating the video drivers with the latest from nvidia. After a reboot, all is working, I can see what I'm doing now. Thanks all! JR
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Inappropriate?John,
That is great news. Glad to here you are back up and running.
-Grayson
I’m happy
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Inappropriate?Sweet.
Have fun.
-ray
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