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Cablecast Meltdown
We have a cablecast VS4 with carousel. We believe the network card may be failing as we cannot ping. Carousel comes up for a moment and then dies. Then, not at all.
We cannot access the cablecast software. The VS4 is playing programs. The cablecast is not triggering the router to put them on air. We can not schedule programs or even access the Front Door
We cannot access the cablecast software. The VS4 is playing programs. The cablecast is not triggering the router to put them on air. We can not schedule programs or even access the Front Door
I’m frustrated
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Inappropriate?I'm assuming you've rebooted a few times and Carousel still dies on you.
I'd narrow down the problem to confirm it's the network card. Are the lights in the back of the cablecast machine green or yellow or showing any traffic activity?
Can you still access the internet or any machines inside your network?
If there's no activity, and your internet line is working on another machine, you'll have to swap out a network card.
If the VS4 is playing shows, cablecast is probably still running in services.
But if cablecast can't communicate with the VS4 or your switcher, it's probably the reason things are not working correctly.
Has anyone changed network settings in your building lately?
Good luck
Tom -
Inappropriate?Hey John....
I'm not to clear on your setup, but I'm guessing you have a carousel/cablecast bundle (same physical machine) and a separate VS4 server, and that your router is connected by a serial (RS232) cable to the bundle.
That said. A bad network card would not affect cablecasts ability to switch the switcher. Also, to date, I've never come across a bad network card unless there was a power surge which would general wipe out more than just the network card.
Try this. Sitting at the Cablecast/Carousel Bundle monitor and keyboard open a web browser and type 127.0.0.1 Does this bring you to Cablecast?
If that works, and your machine is a bundle, try typing 127.0.0.1 in the server address box in the carousel display engines configuration.
If both of those work than you know that at least cablecast and Carousel are still working properly.
Next go to the start menu and go to Run type 'cmd' hit enter and you will presented with a command prompt. Type 'ipconifg' This will give you the IP address that machine is currently using. Is it the same as the one you usually use to access the machine. If not you need change cablecasts settings to use the new address, and make it a static address so it doesn't change again.
If it is the same address, then something is screwy. Most likely a network cable, but you can easily eliminate the card as a factor by using a laptop with a crossover cable. https://cables4sure.com/products~cat~... If the laptop and cablecast machine can ping back and forth then you know your cablecasts network settings and card are good. The problem then is most likely a bad cable, or a miss configured switch / router.
The router not switching would most easily be explained if the IP address don't match. That would pretty much null and void the control module set for the router, which would in effect send the switches to the wrong place.
If none of this works, try posting more details.
Hope you get it working.
-ray -
Inappropriate?Thanks guys, I worked with John this morning and was able to get the system back up and running. The machine was not outputting a VGA or composite signal nor was it connecting to the network. Long story short we hard booted the machine and it started working.
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