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Cablecast Not Updating
We have tried updating our Cablecast to the latest version (4.7.6) on two separate occasions. In fact, a Tightrope employee did the installation the first time. However, when we click on the "About" link on the Cablecast, it shows we are still using version 4.7.5. What gives?
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Inappropriate?Hey Jeff,
There are two installers for Cablecast, one called "Cablecast" the other called "Cablecast Control Modules."
The "Cablecast" installer contains the web server software and a set of control modules, so it should be installed on your "main" TRMS server, perhaps a Cablecast Pro.
The "Cablecast Control Modules" installer only has a set of control modules in it, and should be installed on any "secondary" TRMS servers you have, like video servers, VOD servers, etc.
If you happened to install the "Cablecast Control Modules" installer on your main server, you wouldn't see the updated version number in the About link, as that installer doesn't touch the web site at all. Maybe this is the issue?
If you think this might be the case, you can go into the "Add/Remove Programs" control panel and remove the Control Modules installer from your main server, and then run the standard "Cablecast" installer instead.
Does this help at all?
-John
I’m hopeful
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This solves the problem
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We checked our Add/Remove Program list on the Cablecast and we did not find a "Cablecast Control Modules". The two items we did find on the Add/Remove Program list were "Cablecast" and "Cablecast Framework." BTW... we have a Cablecast SX2. -
Inappropriate?Jeff,
In Add/Remove programs what version did is list next to Cablecast? If your SX2 is your main Cablecast machine you should also see Front Door listed in Add/Remove programs.
-Grayson -
Inappropriate?Next to Cablecast in Add/Remove it lists Cablecast 4.7.5 Build 32. The other Tightrope programs that are listed in Add/Remove are:
FrontDoor 5.2.0 Build 14
Carousel Framework 5.1.3 Build 5
Carousel Framework 5.2.0 Build 91
Also, should we have two Carousel Frameworks on our Cablecast computer? -
Inappropriate?Jeff,
You are fine having two Frameworks. However I think we might have found the problem. The Cablecast version should be 4.7.6. I would make a database backup of Cablecast (Front Door, Server Setup, Database Tools). Next go into Add/Remove programs and unistall Cablecast 4.7.5. Once that is complete install Cablecast 4.7.6.
-Grayson -
Inappropriate?We have done that process twice. Austin did it the first time. Later when we noticed that we were still showing 4.7.5, we did the backup and the new install again. Should we do it a third time?
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