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Carousel error
What does this error message indicate?
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Don,
We have resolved the issue that was causing the DisplayEngine to exit when it failed to establish a connection to communicate with the helper.
We release Carousel 5.2.3 today, which contains the solution for this issue. To request this update, please email our support team at support@trms.com. In your email, please include the following items:
-Your name and organization
-Your current version of Carousel
If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.
To view the complete set of release notes for Carousel 5.2.3 visit:
http://gsfn.us/t/2nrm
Thank for working with us to resolve this issue!
Jennifer
I’m happy!
The company says
this solves the problem
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Inappropriate?From just that Window I can't figure out exactly what may have caused that error. Under what conditions have you seen this error, and is it easily replicated? It looks as if its coming up on top of the display engine while running?
1 person says
this solves the problem
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Inappropriate?Here is the image that appeared this morning over the normal content. Not sure if it will come back again. I would just like to know if this something we need to dig deeper or ignore unless we see it repeating.
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Inappropriate?Well if it continues to happen there is definitely a problem. Did this problem just crop up after it had been running well for a while, or did this just start occurring after a software upgrade or Windows update?
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Inappropriate?It has been running for about a month and this is a new message. We did have some QuickTime updates requests that we upgraded and changed that to manual updates.
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Inappropriate?Interesting. Are you running any Quicktime videos in your system? I'm perplexed by these errors for sure. I would continue to keep an eye on it and at the next sign of trouble submit a trouble ticket though our website at http://www.trms.com/community
-Chad -
Inappropriate?We were testing some QuickTime files. Not using it now. What information would you like me to provide if the message comes back?
Don -
Inappropriate?Don,
Shoot me an e-mail at chad@trms.com when you have a moment today, it sounds like the issue you're seeing has been patched in Carousel 5.2.2, so I'd like to coordinate getting you some updates and possibly remoting in to your machine if possible to grab some logs.
-Chad -
Inappropriate?Don,
We have resolved the issue that was causing the DisplayEngine to exit when it failed to establish a connection to communicate with the helper.
We release Carousel 5.2.3 today, which contains the solution for this issue. To request this update, please email our support team at support@trms.com. In your email, please include the following items:
-Your name and organization
-Your current version of Carousel
If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.
To view the complete set of release notes for Carousel 5.2.3 visit:
http://gsfn.us/t/2nrm
Thank for working with us to resolve this issue!
Jennifer
I’m happy!
The company says
this solves the problem
-
Inappropriate?I installed the update on the server and players this morning. I will let you know if there are more issues.
Thanks,
Don
I’m happy
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