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Carousel not displaying anything but the clock.
Carousel is not displaying any bulletins. All three players are stuck with the "Loading Zone..." display, although everything looks fine on the web interface.
I’m beyond frustrated
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Inappropriate?Hi John, my apologies for the frustration. :-(
Are you running Carousel version 5.2 or higher? If so, I'd start by running the network diagnostic tools that are in the configure window of the Display Engine. (Hit the "configure" button oh the splash screen right after launching the app.)
For more details, I wrote about these tests here: http://blog.trms.com/john/2008/06/car...
Do all the tests pass? If not, try resolving the issues the tests report (it should have some good descriptive text on what the possible causes might be).
-John -
Inappropriate?All the tests past with flying colors, or at least green check marks. We've recently migrated from a cablecast pro to a pro VOD, which was the start of the issues when the Media folder wasn't copied to the new server.1 Comment
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I've since gone into the old server and copied the data to the new server -
Inappropriate?Was your Carousel database migrated to the new system? If not, you can use the Database Manager Tool to back up the database on the old server, copy the .bak file to the new Pro VOD server, and use the DB manager tool on that server to restore the backup file on the new server.
Would something like that help?
Keep in mind, always make lots of backups so if you accidentally restore the wrong one or if something else goes awry, your data stays safe. :)
-John -
Inappropriate?The database was migrated. I've restored it from the backup, and everything looks fine on the web interface but nothing makes it onto the players.
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Inappropriate?Hmm.... Maybe try deleting the cache folder, to make sure there's nothing old sticking around that's gunking up the works.
There should be a folder called "cache" in D:\TRMS\CarouselDisplayEngine... or something similar... I can't remember the exact path off the top of my head. But the cache folder should be in the same directory as the Display Engine executable file.
Delete that entire cache folder, and try running the app again.
-John
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this solves the problem
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Inappropriate?Success!!! I redid everything. I had to delete and recopy the entire Media folder, restore the database backup (also had some issues with the WMI service failing), and emptied the cache on each of the carousel players, as well as rebooting the cablecast pro, and each of the players for good measure.
After everything rebooted, I checked the network diagnosic tool, and recieved a couple errors this time. We use a different port for the web access, and so I added port 80 in addition to our other port, and everything was happy after that.
Thanks so much for your help!
-John
I’m relieved
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this solves the problem
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Inappropriate?Sweet! I'm glad things are up and running again. :) Thanks for your patience!
-John
I’m happy
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