Encoder not recording shows scheduled before update.
Last night's meeting didn't record on the VS4's hard drive - but... the log says it fired and stopped the encoded at the correct times. Here's the strange thing. I tuned in 2 hours into the recording, and manually stopped the recording. from home.
This morning, I came in to trim the meeting - there was no file by that name on the hard drive. There were no added files to the drive.
I had a successful manual record and autopilot locally. I'm scratching my head as to why this happened -- unless it was because it was set before the update, and tried recording after the update.
The only other issue could be we don't set an input source - it's hard wired to the encoder - but the test version of that came back ok.
Any ideas?
Tom
This morning, I came in to trim the meeting - there was no file by that name on the hard drive. There were no added files to the drive.
I had a successful manual record and autopilot locally. I'm scratching my head as to why this happened -- unless it was because it was set before the update, and tried recording after the update.
The only other issue could be we don't set an input source - it's hard wired to the encoder - but the test version of that came back ok.
Any ideas?
Tom
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Inappropriate?Good Morning Tom,
The issue that you are experiencing is not due to the update. Please call into our Support department, toll Free: (866) 866-4118 ext. 4 and they will be able to help you resolve this issue.
Thank you,
Jennifer
I’m confident!
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Inappropriate?I think this one is fixed - I'll find out tonight - did a reboot and it recorded the meeting audio but no video - tracked video issues to a pulled cable, so I think it should be ok.
Thanks for the help
Tom
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