Error adding Web Picture block to a bulletin/template

When trying to add a Web Picture block to a bulletin, I get the following error:

An unexpected error has occurred.

Please note the following information for tech support:

Error Tracking:

Bug status error: The remote server returned an error: (500) Internal Server Error.

Exception:

Value cannot be null. Parameter name: image

Details...

Type:

System.ArgumentNullException

Thrown at:

ASP.media_templates_edit_aspx - DrawImage

Stack Trace:

at System.Drawing.Graphics.DrawImage(Image image, Int32 x, Int32 y, Int32 width, Int32 height)

at System.Drawing.Graphics.DrawImage(Image image, Rectangle rect)

at TRMS.Components.Imaging.TRMSWebPictureBlock.ResizePicture(Int32 TargetWidth, Int32 TargetHeight)

at TRMS.Components.Imaging.TRMSWebPictureBlock.RenderBlock(Graphics& drawingSurface)

at TRMS.Components.Imaging.TRMSImage.RenderBlocks()

at TRMS.Web.Carousel.Media_Templates_Edit.Page_Load(Object sender, EventArgs e) in d:\src\carousel\Web\Carousel\Media.Templates.Edit.aspx.cs:line 331

Attempting to continue fails with the same error. This happens with both standard bulletins and dynamic (RSS) bulletins.

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John Reilly, Official Rep, replied on November 14, 2008 20:54
Hi Dan,

We've got an update to Carousel that should solve that problem. It's in version 5.2.1. (You can find your version using the instructions in this topic: http://gsfn.us/t/lpf )

You can get a copy of 5.2.1 by emailing our support team at support@trms.com.

The full Carousel 5.2.1 announcement is here: http://gsfn.us/t/mxq

I hope this helps,

-John

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John Reilly, Official Rep, replied on November 14, 2008 20:54

Hi Dan,

We've got an update to Carousel that should solve that problem. It's in version 5.2.1. (You can find your version using the instructions in this topic: http://gsfn.us/t/lpf )

You can get a copy of 5.2.1 by emailing our support team at support@trms.com.

The full Carousel 5.2.1 announcement is here: http://gsfn.us/t/mxq

I hope this helps,

-John

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Portmedia replied on December 20, 2008 19:19

I updated to version 5.2.1 and tried to use the web picture block and received this error message:

Server Error in '/Carousel' Application.

Retrieving the COM class factory for component with CLSID {3534DF3E-99FD-4E05-B2F0-482D8ADF9C7E} failed due to the following error: 80040154.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException: Retrieving the COM class factory for component with CLSID {3534DF3E-99FD-4E05-B2F0-482D8ADF9C7E} failed due to the following error: 80040154.

Source Error:

The source code that generated this unhandled exception can only be shown when compiled in debug mode. To enable this, please follow one of the below steps, then request the URL:

1. Add a "Debug=true" directive at the top of the file that generated the error. Example:

<%@ Page Language="C#" Debug="true" %>

or:

2) Add the following section to the configuration file of your application:

<configuration>
<system>
<compilation>
</compilation></system>
</configuration>

Note that this second technique will cause all files within a given application to be compiled in debug mode. The first technique will cause only that particular file to be compiled in debug mode.

Important: Running applications in debug mode does incur a memory/performance overhead. You should make sure that an application has debugging disabled before deploying into production scenario.

Stack Trace:

[COMException (0x80040154): Retrieving the COM class factory for component with CLSID {3534DF3E-99FD-4E05-B2F0-482D8ADF9C7E} failed due to the following error: 80040154.]
TRMS.Web.Carousel.WebpageToPictureCrop..ctor() in d:\src\carousel\Web\Carousel\WebpageToPictureCrop.aspx.cs:18
ASP.webpagetopicturecrop_aspx..ctor() +10
__ASP.FastObjectFactory_app_web_g3_rewku.Create_ASP_webpagetopicturecrop_aspx() +20
System.Web.Compilation.BuildResultCompiledType.CreateInstance() +49
System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp, Boolean noAssert) +115
System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath) +31
System.Web.UI.PageHandlerFactory.System.Web.IHttpHandlerFactory2.GetHandler(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath) +40
System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig) +139
System.Web.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +128
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +161

Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433

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Jennifer McCleary, Official Rep, replied on December 23, 2008 19:41

Hello Port Media,

The first error in this string was solved by Carousel 5.2.1. The error that you are receiving stems from ATL71.dll not being distributed properly (case #3581). We will be releasing this fix in Carousel 5.2.2, which will be out soon.

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Kris replied on January 15, 2009 19:36

Carousel reports that we have 5.3.0 and the problem is there for us as well. Brand new box.

I’m frustrated. So many problems right out of the box

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Chad Gartner, Official Rep, replied on January 15, 2009 19:47

Kris,

Sorry you've run into this issue as well, we believed we had it all wrapped up. Could you please copy/paste the error into a response in this thread? Thanks!

-Chad

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Kris replied on January 15, 2009 19:56

Images of issue are attached:

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Chad Gartner, Official Rep, replied on January 15, 2009 20:23

Kris,

The version you posted is actually of Front Door, the head end software to get into the Carousel and Cablecast products. I'm guessing your version of Carousel is below 5.2.2, as that's the most current release. What I've done is sent you an e-mail with a key to download Carousel 5.2.2 which should rectify the problems you're seeing.

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Kris replied on January 15, 2009 21:59

The 5.2.2 issue fixed this problem. It turns out I was getting version information about FrontDoor vs. Carousel.

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