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Exception error for time display
When we come in in the morning and turn on our lobby monitor, the zones all work fine except the one with the clock displayed. It is blacked and there is an exception error warning. Short of keeping our monitor on all weekend (or at night for that matter), what can we do?
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Hello Steve,
The error was displaying when the clock updates within the timer's tick context. We added some exception handling and bug has been resolved.
We released Carousel 5.2.3 today, which contains the solution. To request this update, please email our support team at support@trms.com. In your email, please include the following items:
-Your name and organization
-Your current version of Carousel
If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out.
Thank you for working with us to solve this one!
Jennifer
I’m excited!
The company says
this solves the problem
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Steve,
I have run several tests in-house to try to recreate the exception error you receive in your clock zone, to no avail. We have narrowed down the problem to HDMI nuances. Our solution at this time would be to use DVI directly or VGA. We will continue to investigate and trouble shoot this problem. I have created case #3545 in our bug tracker so you may reference this issue.
Thank you for your patience and the additional information you provided us with!
Jennifer
I’m thankful for your input!
The company says
this solves the problem
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Inappropriate?Hello GNCPIO,
What version of Carousel are you running? In Carousel 5.2 there is a analog, digital and countdown clock. I assume that you are using the analog clock, but if not please let me know. I am going to try to reproduce this issue in-house and I will come up with an answer for you.
Thank you,
Jennifer
I’m hopeful
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Inappropriate?We have 5.2. I'm using the analog clock. I had tried the digital clock, but it wasn't looking so good and I haven't had time to go in and try to tweak it yet.
Thanks for your help.
I’m getting better.
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Inappropriate?GNCPIO,
Could you please copy the exception error into this thread?
Thank you,
Jennifer
I’m curious
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Inappropriate?Listed in the top of the error window is:
"135261e3-70a7-47cf-bc53-e9077aedca6d
Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
External component has thrown an exception."
At least I can quit, and easily re-start the application. Previously, it would just freeze and I'd have to physically turn off the Solo, restart it and it would start up the Display Engine.
I’m still very sad
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Inappropriate?Hi GNCPIO,
We are still working on this situation, but need the following information:
1) A screen shot of your clock bulletins' set up (from the clock bulletin click on the edit button)
2) If you could export your clock bulletin and send it to us that would be very helpful (bugs@trms.com)
Thanks,
Jennifer
I’m hopeful
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Inappropriate?Jennifer,
Here's a screen shot. I'm not sure how to export the clock bulletin.
Thanks,
Steve
I’m undecided
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Inappropriate?Steve,
Thank you for sending the screen shot! To export a bulletin go to Manage Bulletins:Active Bulletins (or whatever list the bulletin lives in). Click on the Copy or move this bulletin icon.
On the next screen select Copy this bulletin to: A bulletin package.
Then click on here.
The bulletin has now been exported.
I’m confident
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Inappropriate?Steve,
Thank you for sending me your clock bulletin. I am going to let your bulletin run overnight and we will touch base Monday.
I’m making progress
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Inappropriate?Jennifer,
Please don't forget to turn off your monitor over the weekend. Ours is hooked up via HDMI.
The clock runs fine until we turn off the monitor.
Steve -
Inappropriate?Steve,
I am really glad that you mentioned the HDMI cabling, we might be on to something. Could you briefly outline your Carousel network? Do you have a Carousel 220?
Thanks,
Jennifer
I’m curious
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Inappropriate?We have a Carousel Pro & Cablecast system in our tv control room with this Solo 210 in the lobby connected to the Pro via our network.
I can't go into any more depth as I don't know much of any more. If you need more, I can get our IT guys involved, but you'll have to be specific with any and all info you might want.
This problem is actually quite odd as with prior versions of Carousel, often times, the clock bulletin was the only one that would work when you turned the monitor on in the morning...the others were in black and would not come up. We used to have to re-start the entire machine. Now, it's just the clock..and we only have to re-start the display engine.
Steve -
Inappropriate?Steve,
How is your Solo210 hooked up to the monitor? I know you mentioned HDMI earlier, but are there any adaptors involved like DVI to HDMI? Or are you going straight HDMI through and through from the back of the Solo to the input of the monitor?
-John -
Inappropriate?Hey John,
Solo -> HDMI -> DVI -> LCD monitor (big one)
Steve -
Inappropriate?Wait...strike that....
Solo -> DVI -> HDMI -> LCD
Sorry. -
Inappropriate?FWIW: I don't think that any processing happens going from DVI to HDMI. I think it's mostly just an adapter, although someone can correct me if they know better.
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Inappropriate?Steve,
I have run several tests in-house to try to recreate the exception error you receive in your clock zone, to no avail. We have narrowed down the problem to HDMI nuances. Our solution at this time would be to use DVI directly or VGA. We will continue to investigate and trouble shoot this problem. I have created case #3545 in our bug tracker so you may reference this issue.
Thank you for your patience and the additional information you provided us with!
Jennifer
I’m thankful for your input!
The company says
this solves the problem
-
Inappropriate?Hello Steve,
The error was displaying when the clock updates within the timer's tick context. We added some exception handling and bug has been resolved.
We released Carousel 5.2.3 today, which contains the solution. To request this update, please email our support team at support@trms.com. In your email, please include the following items:
-Your name and organization
-Your current version of Carousel
If you haven't yet filled out a customer registration form, please head over to http:// www.trms.com/registration and fill one out.
Thank you for working with us to solve this one!
Jennifer
I’m excited!
The company says
this solves the problem
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