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Help w/Banner Graphic
I am setting up our public site and am having trouble uploading the banner graphic. Is there a specific size and format of the graphic that I should use. I've tried a few so far with no luck. Thanks
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Inappropriate?Hi CMTV,
Uploading a jpeg or gif file should be fine. I know there was a bug with uploading images in an earlier release of Cablecast, and people seem to have had success in newer versions. (There was a report in this topic that 4.7.2 works, for instance.)
What version of Cablecast are you running? If it's an older version, we should be able to get you a software update that fixes the issue.
-John
I’m hoping this helps
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Inappropriate?Thanks for the reply John... currently running 4.6.3 Build 3, so that is probably the problem.1 Comment
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Yep, I imagine that's it. I believe the bug was resolved in 4.6.4, and the latest 4.6 release is 4.6.5. Give the support team an email at support@trms.com and they'll be able to get you the update. -
Inappropriate?Hmm... Looks like this may still be an issue, as per further developments in this topic:
http://getsatisfaction.com/trms/topic...
We'll look into what is going on, and will keep that topic updated with the latest info.
Thanks, and sorry about the confusion. We'll get things fixed up.
-John
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