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Lobby Monitor Stays Black When Turned On (No Zones)
Our Solo is having issues on about 50% of mornings now. We turn off the lobby monitor at night and when we come back in, about half the time, the zones will not re-start. The monitor is just black and when we VNC into the Solo, we can't stop the display engine. We have to do a hard re-boot. :(
THEN, it runs fine. :)
THEN, it runs fine. :)
I’m moderately frustrated
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Inappropriate?Do you know what version of Carousel you're running? This sounds suspiciously like a problem we fixed in 5.2.3 when running a clock and turning off your display --
case 3545 - Display turned off/on generates an error in a zone with clock -
Inappropriate?I'm on 5.2.3 and I was one of the people with a problem with the clock display (my issue is on here from before - Jennifer was helping then). My problem was two-fold...one was the problem I'm describing, the other is that the clock would shut down, but the other zones were fine - that problem has been resolved so far. -
Inappropriate?Do you have your automatic updates (Windows and Virus) turned off? We had some issues when we had the automatic updates turned on and it updated overnight and locked things up. -
Inappropriate?I have turned off the updates and will hope and pray that takes care of it. I just hate leaving the updates off.
Thanks for the advice. -
Inappropriate?Once a week I go in to all of my TRMS equipment and manually do all of the updates.
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Inappropriate?That didn't help. In the week since doing that, only the first day went well. After that, it was always in black. Each morning, we've had to unplug the box, then start it back up again.
I’m frustrated at the inconvenience.
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Inappropriate?Steve,
Do you have bulletins playing video files in your rotation? We Just resolved an issue in Carousel 5.2.4 were zones were getting stuck on black after video files got hung up the DisplayEngine (3698). I would suggest upgrading to the latest version of Carousel and if that does not resolve your issue, you should fill out a Trouble Ticket with our support team.
http://www.trms.com/community
To view the complete list of release notes please check our forum.
http://gsfn.us/t/3ug9
To request an update, please email our support team at support@trms.com. In your email, please include the following items:
-Your name and organization
-Your current version of FrontDoor, Carousel and Cablecast
If you haven't yet filled out a customer registration form, please head over to http://www.trms.com/registration and fill one out.
I’m curious
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Inappropriate?Hi Jennifer!
I don't have videos in this because we had an audio issue with our monitor, so we only have slides playing in the zones on this monitor. -
Inappropriate?Hi Steve,
Please create a Trouble Ticket with support so that they can screen share in and take a look at what is going on.
http://www.trms.com/community
Thanks,
Jennifer
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