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Looking for a little help on the Tightrope setup
Trying to connet Carousel to the main server and it says NOT LICENSED and doesn't continue, what do I have to do for this?
I’m unsure
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Inappropriate?Jon,
This error typically means that the Display Engine was unable to acquire a license from the server. Does the Display Engine Server Settings test check mark test OK? If so then the most likely reason is that you don't have a free channel license.
In Carousel browse to Configure:Players:Player Status and check for available licenses and any players that haven't checked in for a period of time. This is most likely because the IP address of the player has changed, but the server is still reserving a spot for it.
-Chad -
Inappropriate?Hi Chad, thanks for the response. When I start up Carousel I click on configure and it pops up the configuration screen. I set the server IP address and click the check box to make sure it connects ok and it does, all is green. Then when I hit ok it goes to the connecting to server but then just shows the not licensed screen and doesn't go any further then that.
Ill attach the images to show you.
I hope I explained this well for you.
Thank you for the help it is much appreciated.
Jon -
Inappropriate?Jon,
When you open up Internet Explorer and login to FrontDoor with the admin login, does a link to Carousel show up? When you enter Carousel do you have your Zones and Channels setup? The Display Engine also won't start if you haven't created any content yet.
-Chad -
Inappropriate?I do get into the Carousel main menu. I have setup some Zones and Channels but I'm not sure it is setup correctly. I created a bunch of content and it still won't let me connect correctly. I now get the screen that shows "there are no zones defined on this channel." I believe that I have setup zones correctly but what do I mainly have to make sure is setup to get all the way in?
Thank you,
Jon -
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