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Urgent: Error Message-Unable to Do Anything
Today I went into cablecast as I usually do only to find that the force matrix, save, cancel, format, and other command tabs cause an error message which is preventing me from changing anything except the schedule. I believe that this error is also causing our video server to not playback the files which are scheduled and just pushing a black screen over the air. I tried to re-boot the cablecast and video server machines with no success, and if it makes any difference we had a major power outage last night at around 5:30pm. As mentioned this is very urgent, I have left a message with technical support but any help is greatly appreciated.
edit: this is the error message heading:
Server Error in '/Cablecast' Application.
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A potentially dangerous Request.Form value was detected from the client (ReelID="1316</td"). the only thing that change from error to error is the number in quotes after the ReelID=
edit: this is the error message heading:
Server Error in '/Cablecast' Application.
--------------------------------------------------------------------------------
A potentially dangerous Request.Form value was detected from the client (ReelID="1316</td"). the only thing that change from error to error is the number in quotes after the ReelID=
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The best solution from the company
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This issue should be fixed in all versions of Cablecast from 4.6 and up. There are some workarounds available for earlier versions. Anyone who is still encountering this error should give our support team at support@trms.com and we'll get it fixed up. :-)
Thanks!
-John
I’m happy
The company says
this solves the problem
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Inappropriate?We came in this morning to find that this error has happened to several people. I'll be posting an announcement about it soon.
The good news is, we do have a workaround available. Give our support line a call, and they should be able to help.
-John
--
John Reilly
Developer
Tightrope Media Systems -
Inappropriate?Thank you, I am in the process of doing so right now. -
Inappropriate?Will anyone see my similar (maybe/maybe not) situation on an error message that is a year old? And I've tried calling tech support at 7 p.m. on a Friday night but I get nothing. Will anyone really let me know what is going on with my Cablecast before 9 a.m. on Monday?
I’m very sad
1 Comment Add a comment
This solves the problem
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I think we have a solution going in your other thread on the topic here: http://gsfn.us/t/kdc Hope this helps! :-) -
Inappropriate?This issue should be fixed in all versions of Cablecast from 4.6 and up. There are some workarounds available for earlier versions. Anyone who is still encountering this error should give our support team at support@trms.com and we'll get it fixed up. :-)
Thanks!
-John
I’m happy
The company says
this solves the problem
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