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Video "processing" for 5 days
I get an "unexpected error" when trying to view a video that's been "processing" for 5 days
I’m indifferent
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Inappropriate?Sorry to hear about this! Has it happened to more than one video, or is this the only one? (Although the processing time varies with the length of video, it should take only a few minutes. So at 5 days there's definitely a problem.)
Thanks for your patience. We'll work quickly to get it resolved. -
Inappropriate?It's just happened to this one video—I've uploaded two just fine since then. -
Inappropriate?I'm sorry for the hiccup. I'm afraid I don't know what caused it. Can you try uploading the one that never finished processing to see if it is that particular video that is hanging?
1 person says
this solves the problem
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1 person says
this solves the problem
1 Comment Add a comment
This solves the problem
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If this happens again, please let us know so we can figure out what's happening. Since we haven't had any other complaints, I'll hope that this was a one-time-only deal!
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