Error message - "Please check your a/c is correctly linked to your Sky+ Box"

Ok - here's the latest. I swapped my sim card back into my old Nokia N95 8gb. I then went online with it to Sky.com and activated Sky Anytime, which sent me a text message and embedded link, to download the Sky Anytime Mobile onto my phone. I downloaded that onto my Nokia, and it instantly worked fine & I can use it to view the Sky channel menu + successfully managed to intruct my Sky HD box to record a program.

So that kinda narrow's down the odds:

Nokia N95 8GB - Sky Anytime - works
My Sky.com registration - works
My Sky HD box is set up correctly - works

TV Plus via my iPhone DOES NOT WORK. I swapped the sim card back into the iPhone and tried to record something using TV Plus, and got the same message, as per the title above. It seems that iPhone is not compatible with the Sky Anytime, and that seems to be an essential part of the link. When I registered with Sky Anytime on Mobile and it sent me the link to download it, it will not load on the iPhone.

I have no idea how anyone has managed to get this to work on their iPhone, so if anyone has any bright idea's, im all ears, as this is getting very frustrating and time consuming.

Nokia = quick set up, and free. :-)
iPhone = wasted hours, and had to pay for the privilage :-((((((

So, im looking for a quick solution, or a full refund.

After delving through all of the other threads of similar problems, I decided to delete TV Plus from my iPhone, then re-installed it. (no charge for doing this). I then launched TV Plus, then re-entered my primary SKY+ holder name & password (Sky.com registration details). Mine worked straight away when I did this. I think the problem was that I originally had 2 Sky.com a/c's (a primary + a guest). When I first installed TV Plus, I must have entered the guest details (as I had just registered with Sky.com and thought this was the only log in details I had, but it seems I'd forgotten that I had already pre-registered with Sky.com a couple of years ago and never used it). So, although everything was set up correctly, TV Plus was still trying to send record instructions under my guest login name. Now that I am re-installed and using the primary login details, it works fine. Woooo hooooo

Fantastic application (now that I can get it to work) and I hope the above helps any other people who are having similar problems.

:-)))))))))

I have been having the same problem. However, I think that I have fixed it now.

Within the TV Plus menu select Region under Settings. Then select the correct region for your location. For exanple "North West Yorkshire".

I have got the message to this that Eastenders will be recorded, but waiting for it to appear on sky planner or to start recording.

Thanks for the region tip. It would seem that the correct region for the location of your sky+ box is essential although you may not want to record from that region's channels. Now got another failure message, off to another forum

I have the same problem

have have exactly the same problem

i have this problem and cannot seem to get it to work - if anyone succeeds can you let me know

i have this problem and cannot get it sorted even following the advice given let me know if anyone solves it

I think the only reason mine didn;t work initially was because I must have keyed in my Sky guest login name when I first installed this app on my iphone. The problem was resolved when I deleted the app from my iPhone, then re-installed it (no extra charge), then I ensured I entered my primary sky a/c details (check with sky to ensure you have the correct primary a/c name etc). Everything works fine now & its a great app. Hope this tip helps, as I know how frustrating it was.

Are you able to try it with another phone (like I did with my old N95, or try it on someone elses phone) + have you tried it on your PC, to see if your a/c is set up correctly with Sky & successfully record something. Once you've confirmed this, that will narrow it down to a definate iphone problem, or a problem with your sky a/c. If the PC & other phone work, then its definately the iphone and aside from ensuring its your primary a/c details + correct region, im not sure what else it could be. Is it possible to get sky to terminate your guest login, just in case that's causing problems. Hope you get it sorted.

Still doesn't work, correct region, account, reinstalling TV Plus. I want my money back

Sheesh, sorry to hear that. If you have tried all of the above, and still cant get it to work, then I guess you'll need to ask the developer for a refund. I cant think of anything else to solve it. Sorry.