Loading Profile...
Are there any future plans to implement voice recognition for incoming calls too?
Are there any future plans to implement voice recognition for incoming calls too?
Thanks
Thanks
3
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hi a001, That's a great question. Voice recognition is something many folks are clamoring for. It's also complicated to get right. We'll definitely send out an update when we have more information ;)
-evan -
Inappropriate?Any progress on supporting some simple grammars?2 Comments
Add a comment
This answers the question
-
Nothing yet mterenzio. What's your use case for voice rec? -
>Evan, (Official Rep), commented 3 months ago
>> What's your use case for voice rec?
While the speech to text transcription service is useful for voicemails, the vast majority of ivr applications use voice recognition for menu navigation.
Right now a typical state in an IVR application has as inputs, the twelve keys on the phone pad and a case for timeout. Allowing voice recognition opens up the input and thus navigation channels infinitely.
Most folks are used to navigating with the basic verbal requests of: help, customer service, representative, pay bill, current balance, etc ...
These are usually 1 to 3 word phrases that would facilitate quick navigation to the appropriate application module.
The possibilities for application are endless, directions, business directory info, event listings...
In addition to menu navigation, another pain point in IVR applications is collecting commonly needed data that is kludgy with the phone pad.
User names. User passwords. EMAIL addresses. Credit Card # . Street Address.
Authorization and payment are two modules that are absolutely necessary in any serious application.
I think if twilio had some kind of 3 second or less voice recognition Verb for menu navigation, it would at least open the door to many new applications.
Also Verbs to collect email address and payment data would be awesome too.
Just think of the Remember the Milk twilio app.
Interface today:
Press 1 for Todos
Please enter month and day as 4 digit number
Interface with voice recognition:
(User says) Todos
(User says) July 15th
I think the latter user experience is an order of magnitude better, and commonly expected these days.
sincerely,
enterprise ivr application developer for a big company with & -
Inappropriate?Actually, voice recognition is a key element of a project I'm working on. With large and/or complicated grammars it takes a several seconds to process, but still less time than the alternative (whatever that may be). I'd love to see speech recognition implemented natively, though. Twilio, if you guys are interested, I can hook you up with some code and how to use it.
I’m interested
-
Inappropriate?Hey guys,
Just wanted to let you know that I launched an early beta of a voice recognition service for Twilio. It's called Lavarock and you can check it out at http://lavarockhq.com. While it's in beta, the service is free. When it shed's it's beta status the cost will be at most 1 cent per API call.
Thanks,
Kurtis -
Inappropriate?Agreed. I'm a research scientist who uses IVR for healthcare applications. Voice recognition is an absolute necessity in our work (at least for basic navigational commands) because when delivered at scale, you'd be surprised at the challenge that many diseased populations have in navigating IVR apps using the keypad. Among other things, the cognitive challenge of remembering a question, recalling the response options, thinking of the answer, and ultimately responding is quite significant. We've come to rely on voice recognition as the primary navigational strategy in our work.
EMPLOYEE
