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Duplicate Accounts, aka Username1
I tried to add my phone number and/or IM address and I some how created a duplicate account with my user name and the number one. How did that happen and how do I get my phone number/IM address linked to my real account?
I’m confused
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Sometimes when you submit your verification code to Twitter, according to our database, it comes from a different address or phone number than the one entered in your device settings page. This can happen if a digit is off, or if you accidentally typed "@ gmai.com" instead of "@gmail.com" for example.
When you send the code from a phone number or IM address that we don't recognize, we think you're a new person, and the verification code is a Twitter update you're sending for the first time. In response to the code, we ask for your user name. You give your existing user name, thinking that it's part of the process, without knowing that you're actually in new account sign up. Since we know there is an existing person with that user name (you!) we assign username1 instead.
Voila! You now have two accounts, your real account and the username1 account associated with your device.
You can do two things at this point. Finish web registration for the duplicate account here:
http://twitter.com/account/complete
and then delete it. Hint: if you delete your own account, delete your device from settings so it's not associated with the username1 account. Then, try to re-verify your device by:
1. deleting your phone number or IM address from your Twitter settings, and delete the Twitter contact.
2. adding your phone number or chat address to Twitter again to generate a new verification code
3. clearing your cache and refreshing your browser
4. trying the process again.
In order for your updates to show up on Twitter, you'll still need to add and verify your information. Follow these steps:
1. Log in to Twitter
2. Click "Settings"
3. Click "Devices"
4. Add your chat address and/or phone number, save it.
5. Send Twitter the new verification code
From chat: Add twitter@twitter.com as an IM buddy in your chat client, and send via chat or text message the verification code given in the settings page. You should receive a reply saying "That worked!" and the verification code will disappear from your settings page if received successfully. If that still doesn't work, write us at help or support at twitter.com and tell us what happened.
I’m happy to help!
The company and 6 other people say
this answers the question
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Inappropriate?Sometimes when you submit your verification code to Twitter, according to our database, it comes from a different address or phone number than the one entered in your device settings page. This can happen if a digit is off, or if you accidentally typed "@ gmai.com" instead of "@gmail.com" for example.
When you send the code from a phone number or IM address that we don't recognize, we think you're a new person, and the verification code is a Twitter update you're sending for the first time. In response to the code, we ask for your user name. You give your existing user name, thinking that it's part of the process, without knowing that you're actually in new account sign up. Since we know there is an existing person with that user name (you!) we assign username1 instead.
Voila! You now have two accounts, your real account and the username1 account associated with your device.
You can do two things at this point. Finish web registration for the duplicate account here:
http://twitter.com/account/complete
and then delete it. Hint: if you delete your own account, delete your device from settings so it's not associated with the username1 account. Then, try to re-verify your device by:
1. deleting your phone number or IM address from your Twitter settings, and delete the Twitter contact.
2. adding your phone number or chat address to Twitter again to generate a new verification code
3. clearing your cache and refreshing your browser
4. trying the process again.
In order for your updates to show up on Twitter, you'll still need to add and verify your information. Follow these steps:
1. Log in to Twitter
2. Click "Settings"
3. Click "Devices"
4. Add your chat address and/or phone number, save it.
5. Send Twitter the new verification code
From chat: Add twitter@twitter.com as an IM buddy in your chat client, and send via chat or text message the verification code given in the settings page. You should receive a reply saying "That worked!" and the verification code will disappear from your settings page if received successfully. If that still doesn't work, write us at help or support at twitter.com and tell us what happened.
I’m happy to help!
The company and 6 other people say
this answers the question
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Inappropriate?In my case, I discovered that the problem was not that I had incorrectly entered any information. In fact, I went back and triple checked everything, re-entered everything EXACTLY right, but still kept getting a second account created.
Here's what I did wrong:
When following the Twitter help instructions for adding my mobile number, I interpreted the instructions to mean that I needed to enter my INTERNATIONAL area code. I entered: +1689#######, which Twitter could send messages to, and which arrived to my phone. But, when I would send texts back, Twitter's "caller ID" was reading my NATIONAL area code and not recognizing that the two numbers were one and the same.
To remedy this, I deleted my phone number from my original Twitter account and re-entered it like this: +1904#######, and it all linked up just fine. Hopefully the TeflonTeacup1 username will be deleted now, since it's an errant account.
So, for anyone living inside the United States, just enter +1 and your REGULAR ten-digit phone number. Don't over-think it like I did. ;-}
I’m feelin kinda dorky.
1 person says
this answers the question
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This answers the question
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Yes! This is exactly what happened to me! But now I want the original account deleted so that I can actually make the errant username my current one, to effectively merge the accounts. However, at twitter.com support site, they don't have a place to submit a request to delete an account anymore! So frustrated :( -
Hi Lindsay. Are you able to log into the errant account by following Crystal's instructions above? If yes, you can delete the account yourself. Or if you want to keep the account, you can change the username of the errant account so that the old username is now available to use in your current account.
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Unfortunately, no I'm not able to log-in. It only has tweets contributed one day from txt when I had wrongly configured my cell phone. Not exactly sure how it happened, but believe that I entered the country code wrongly. Fixed it the next day.
I do wish I could still log in. Thanks for the idea. -
If you enter the errant username in the password recovery feature at http://twitter.com/account/resend_pas..., do you receive an email in any of your email accounts?
That might be another way to get in (assuming that you were once able to log into the errant account and linked a valid email address to it). -
Thanks mdy. I did do that as well, a few hours ago, with no email to follow. I read in the Support section that sometimes you can also somehow submit your email wrong (such as entering @gmai instead of @gmail), and new account can be generated with a wrong email.
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Inappropriate?YAY!! Teflon you just ended a long battle I've been having with Twitter. Thank you so much. Like you I was over thinking. +1 is the way to go.
I’m thankful, happy, delighted
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Inappropriate?WooHoo, Stone! I'm so glad at least SOMEONE got benefit from my mistake! Take care! =D
I’m JUBILANT, MIRTHFUL, EUPHORIC!!
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Inappropriate?I can't log into my duplicate account, twitter won't recognise my mobile number because I already deleted it from my actual account. any advice on how to get rid of the duplicate?
I’m frustrated
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Inappropriate?When I try to finish the registration form it won't let me use my duplicate account username. My phone is no longer hooked up to the duplicate, but the dupliate still exists and I have no idea what to do!
I’m sad sad sad
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This answers the question
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I have the same problem! I was able to do the above "work through" w/ my 3rd duplication but not for the one I did when I first created the account.. it's username1 and I can't seem to figure out what I can do to get rid of it!?
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I have the same problem! I was able to do the above "work through" w/ my 3rd duplication but not for the one I did when I first created the account.. it's username1 and I can't seem to figure out what I can do to get rid of it!?
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Inappropriate?I've managed to disassociate the phone number from the dupe account. IMO this is poorly handled. It should not automatically create an account. It should notify of a failure rather than request more information to create an account. Tweets will not go to the intended account anyway so why bother with this function?
I’m annoyed that I can't remove dupe account now.
1 person says
this answers the question
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Inappropriate?Perfection! thanks to everyone! remember the +1 (it never fails)! especially thanks to crystals post, too!
I’m happy and thankful for great internet friends!
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Inappropriate?i've identified my problem now. i have a duplicate account but unfortuantely i can't remember the password or reset it because i must have entered an invalid email. my problem may be hopeless now if i can't get into the duplicate account to delete it1 Comment Add a comment
This answers the question
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Hi ryyyyan. I answered your question in another thread: click here to see
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Inappropriate?I don't have a duplicated account (https://twitter.com/sonnenblumen1 does not exist, nor can I log on to it), and my phone number when entered has the 1 infront of the area code.
Soo this didn't help.
Thanks though.
I’m Even more frustrated
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This answers the question
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Hi sonnen. Looks like you were able to fix your set up on your own? 8-)
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Yes, it works now, but I have no idea how it happened. I tried a lot of things all at once, so I'm unsure what the actual cause was. I'm happy either way!
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Inappropriate?I'm unable to log into the duplicate to finish the registration/delete it because I've been able to associate the phone number with my real account. It keeps telling me to log into the original account...! What do I do now?
I’m fffff
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This answers the question
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Cody:
Now you've removed your phone from the duplicate account and successfully associated it with your real account, you've achieved your aim.
You can simply forget about the duplicate account (unless you need its content) and abandon it: Twitter normally delete abandoned accounts after 9 months. You can't currently delete it yourself, since User Account Deletion is disabled (though you could submit a Support Request via http://twitter.com/help and ask Twitter to delete it for you). -
Inappropriate?hello I'm from germany and i have t-mobile D1 (+49...)
and it's difficult then my enlgisch is terrible please help me!!
I’m sad... because i'm just at weekend online by twitter!!
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This answers the question
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Jule...:
Um Ihnen zu helfen, brauche ich eine genauere Beschreibung Ihres Problems:
• Ihrer genaue Twitter-Username (wie in: http://twitter.com/username), bzw. der genaue Twitter-Username für jedes betroffene Konto (z.B. Jule, Jule1, ...) - falls Sie tatsächlich versehentlich mehr als einen Twitter-Konto erzeugt haben.
• Welche Fehlermeldung(en) sehen Sie, und wo? (etwa: auf http://twitter.com/devices bzw. am Handy)
• Was verursachte der/die Fehler?
Schreiben Sie ruhig auf Deutsch. Ich schaue hier später rein und helfe dann, so gut ich kann!
