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Gmail contacts adding/search does not seem to do anything.
When I ask Twitter to load contacts from my Gmail/Gtalk account, it seems to proceed but gets stuck in an endless loop of refreshing showing this :
"We're loading your contacts. (It might take a bit longer if you are popular)"
If it matters, my Gmail address book has 409 contacts. I still don't think it should take 12 hours or so and still not work.
"We're loading your contacts. (It might take a bit longer if you are popular)"
If it matters, my Gmail address book has 409 contacts. I still don't think it should take 12 hours or so and still not work.
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The best answer from the company
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We're using a third-party library for doing the importing here and there is a high error rate for some email addresses. The problem is that doing this kind of importing relies on largely unsupported import functionality and whenever changes are made on the email side, everything breaks. Some users (like myself on Gmail) are simply unable to get this to work.
However, it does work for the majority of folks (80%) and is the best solution currently available to us. We really want to find a better way tho'.
What would be great is if the email providers would open supported APIs for doing this. We'd gladly use those instead and everyone would be much happier. In the absence of that we are trying to improve this functionality as best we can.
The company and 1 other person say
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Inappropriate?Same issue here. I also have quite a lot of contacts (390). Tried both Firefox and even stooped to IE. IE kept showing that it was scanning for phishing threats, but both seem stuck in the same refresh "loop".
I’m frustrated
1 person says
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Inappropriate?I just tried to get the contacts from a Hotmail account, and this is having the same issue, so maybe it's not unique to Gmail. Is something wrong with the Twitter contact-finding mechanism today??
I’m sad
1 person says
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Inappropriate?I have tried this from Firefox and Safari on a Mac, and Internet Explorer and Firefox on Windows XP and .... nothing!
I’m frustrated
1 person says
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Inappropriate?Same issue on Safari in Leopard for Mac. Stays in the search loop for a few minutes then right back to my home page without any hits or even an error message (I have over 700 contacts in my Gmail account).
1 person says
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Inappropriate?It isn't something that wasn't working today. I've seen this bug for at least 7 days now and decided to give it time thinking it was a temporary situation. Nice to know that this is not a Gmail specific issue.
I tried it in other browsers - Opera on Ubuntu 7.10 , same issue. Wonder when they will fix it. No fun using Twitter, if you cant share with your friends :P
1 person says
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Inappropriate?Same issue with a Yahoo account on Mac (Tiger) with Firefox and Safari...
1 person says
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Inappropriate?A few of us seem to have a reasonably high number of contacts in whichever email service we are using.
Does anyone who's getting this problem *not* have, say, more than 300 contacts?
(This might indicate to the Twitter team whether it's a numbers issue or not.)
I’m anxious
1 person says
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Inappropriate?One more person for you unsatiesfied friends uploanding club. I also had the same problem today, guys... -
Inappropriate?bobchurchill : Good point.
I have 1 contact in my Yahoo Address book. Same issue. So we know it is not a numbers issue.
I’m indifferent
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Inappropriate?Cheers Nachiket
Ok, here's something else that might help us rule something out. People have reported lots of different browsers, so it doesn't look like a browser issue. But what about the service?
I've tried by Gmail and Hotmail, others have tried Yahoo.
(If it's affecting any email service and *we* are the only constant factor, then it might be a problem with something internal to our Twitter accounts, for example. So....)
****** Has anyone who *is* getting this issue with one email account *not* getting it with another email account?? -
Inappropriate?Same problem described above adding Gmail contacts. Tried today on most recent versions of Safari and Firefox on a Mac running the latest version of Leopard, and also tried today on the most recent versions of Firefox and IE running the latest version of Win XP.
I’m frustrated
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Inappropriate?I tried from a new location and it worked. This was before eolsson said above that he was having troubles, so it seems a bit inconsistent.
Good luck!
I’m undecided
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Inappropriate?I'm trying to load contacts from AOL (I have a lot of them), with no success. Using a Dell with XP. Same problems outlined by everyone else above.
I’m very frustrated
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Inappropriate?it worked for me today too, on one of the browsers it hhad failed with earlier. I have no explanation for the change.
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Inappropriate?We're using a third-party library for doing the importing here and there is a high error rate for some email addresses. The problem is that doing this kind of importing relies on largely unsupported import functionality and whenever changes are made on the email side, everything breaks. Some users (like myself on Gmail) are simply unable to get this to work.
However, it does work for the majority of folks (80%) and is the best solution currently available to us. We really want to find a better way tho'.
What would be great is if the email providers would open supported APIs for doing this. We'd gladly use those instead and everyone would be much happier. In the absence of that we are trying to improve this functionality as best we can.
The company and 1 other person say
this answers the question
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Inappropriate?I see. Would you have any idea, why it doesn't seem to work for ANY of my email addresses?
Since it is supposed to work for 80% of the folks , my probabilty of this working for at least one of my four email addresses is :
100%-(20%)^4 = 100 % - 0.16 % = 99.84 %
My experience is 0 %
This huge disparity means that I am extremely unlucky, or there is a Twitter user-specific bug in the contact retrieval script. It is clearly not a problem with "changes made on the email side" in this case.
I’m indifferent
1 person says
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Inappropriate?This answer looks like a cop-out.
If the 3rd party API doesn't work, at least you should say so on the screen.
I get "sorry, you don't have any contacts" (I have thousands).
I'm not going to send email invites to eveyone.. so I need to import a list and check.
How hard would it be to import a CSV file and run the check of who's on Twitter? No API needed.
I’m frustrated
1 person says
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Inappropriate?I would love to have a general idea as to if/when this feature might be available again. Understanding that it is believed to work 80% of the time, I too have tried it several different ways (browsers, email accounts, etc.) and still end up with the same results. Like Nash, I am either really unlucky or there is something else at play. Are there any attempts being made to pursue a different option or make CSV importing available?
I’m curious
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Inappropriate?The official response is stupid. Fix the bug, or tell people it just doesn't work if you have more than nine contacts.
I’m pissed off
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Inappropriate?same problem for me ... i think a csv import would be great .. and surely easy !
besides .. other websites like facebook or beebo or whatever myspace that use import things work fine !
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