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I can't set up my phone with Twitter; is my phone supported?
If your phone isn't working with Twitter, the first step is making sure it's verified.
You generate your verification code when you add your phone to your settings page. If you refresh the page and the code is still there after sending it to Twitter, your phone is not verified. If verification is not successful, make sure your phone is compatible with Twitter. A simple test before contacting your provider is sending HELP to Twitter to see if you get a reply. If you do, your phone works!
For US, Canadian, and Indian residents: if you don't receive a reply from the HELP command, check with your provider to make sure that texting to short codes, particularly 40404, 21212, and/or 5566511, is enabled.
(Hint: send something like "weather, san francisco" to Google's short code, 46645, to see if your phone works with other short codes.)
Some phone companies don't support messaging to short codes. The following carriers are not supporting messaging to Twitter's short codes:
-Cellular One
-Metro PCS
-Cincinnati Bell
-Cricket
If you contact a provider that does not support Twitter that you don't see listed here, contact support@twitter.com and we'll trade you a t shirt for the heads up.
For international residents: if you don't receive a reply from the HELP command, check with your provider to make sure that you can send SMS messages to +44 762 4801423. If you do receive a reply from HELP but your phone is still not verified, there is most likely an error in the format of the phone number (such as a missing country code, extra zero, etc.) Try removing your number and re-adding to generate a new code, and send again.
If you've tried everything above and still can't verify your phone, send your Twitter username and associated email address with the following information to Twitter Support for investigation:
1. Country, city:
2. Mobile Number:
3. Mobile Provider/Carrier:
4. Date/Timestamp of last attempted message sent to Twitter (if you don't have one, send HELP and use the info from the latest message.)
For those who cannot use Twitter via SMS, you can use your mobile web browser to access m.twitter.com. Alternatively, try signing up for email updates with Twittermail.com, or use one of the many 3rd party applications listed here:
http://twitter.pbwiki.com/
You generate your verification code when you add your phone to your settings page. If you refresh the page and the code is still there after sending it to Twitter, your phone is not verified. If verification is not successful, make sure your phone is compatible with Twitter. A simple test before contacting your provider is sending HELP to Twitter to see if you get a reply. If you do, your phone works!
For US, Canadian, and Indian residents: if you don't receive a reply from the HELP command, check with your provider to make sure that texting to short codes, particularly 40404, 21212, and/or 5566511, is enabled.
(Hint: send something like "weather, san francisco" to Google's short code, 46645, to see if your phone works with other short codes.)
Some phone companies don't support messaging to short codes. The following carriers are not supporting messaging to Twitter's short codes:
-Cellular One
-Metro PCS
-Cincinnati Bell
-Cricket
If you contact a provider that does not support Twitter that you don't see listed here, contact support@twitter.com and we'll trade you a t shirt for the heads up.
For international residents: if you don't receive a reply from the HELP command, check with your provider to make sure that you can send SMS messages to +44 762 4801423. If you do receive a reply from HELP but your phone is still not verified, there is most likely an error in the format of the phone number (such as a missing country code, extra zero, etc.) Try removing your number and re-adding to generate a new code, and send again.
If you've tried everything above and still can't verify your phone, send your Twitter username and associated email address with the following information to Twitter Support for investigation:
1. Country, city:
2. Mobile Number:
3. Mobile Provider/Carrier:
4. Date/Timestamp of last attempted message sent to Twitter (if you don't have one, send HELP and use the info from the latest message.)
For those who cannot use Twitter via SMS, you can use your mobile web browser to access m.twitter.com. Alternatively, try signing up for email updates with Twittermail.com, or use one of the many 3rd party applications listed here:
http://twitter.pbwiki.com/
39
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?There is a huge problem for some people like myself .. the international number is the UK number ... so you can Verify your phone and update your status ... BUT you can't SMS recieve updates as I think that info comes from the USA.
Int Dialing codes to say where I live Grand Cayman are different from the UK than they are from the USA. -
Inappropriate?For Cincinnati Bell users, is there a "long code" that can be used instead of 40404? pre-iPhone, I had used one. Now, my wife (still on CBW) is joining. SMS is much easier/faster than the web on her phone. -
Inappropriate?Does TracFone work with this system? It isn't listed above, but I can't get the activation thing to work, the text message goes through, the phone number is right, just doesn't activate -
Inappropriate?Maybe I am an idiot, would someone please explain how to send a code to the following number from a cell phone?
Verify your number by sending the following code to +447624801423:
The number does not exist and the country code is false, how do you send a code to this?
I’m frustrated
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Inappropriate?Any solution such as a regular phone number for those of us who aren't on supported networks? (ie Cincinnati Bell) - or any contacts at these companies that we can appeal to to allow the shortcode in their networks? (Aside from going through customer service which could take fo-evuh.
I’m frustrated
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Inappropriate?Hi, I did send The SMS to 556651 and my phone is registered from India.
I was charged 3 Rs/ - for this SMS in my bill, but I do not receive any updates on my cell.
I am using reliance Infocomm(service provider) and my cell no. is +919327094345.
Any suggestions what do I do?
I’m sad
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Inappropriate?For some of us, saying sending an SMS to a "short code" is a meaningless terminology. What this "answer" needs to provide is a clear and concise step by step explanation for those of us who have not been "texting" since puberty.
Some of us have survived all the way into our 40's with antiquated cell phones like the Razr and never felt an urge to carry on meaningless sessions texting (until we upgraded to better phones like the Blackberry Pearl).
So, if answers on this topic are provided in the future, I respectfully suggest they be formulated to take in to consideration a portion of the audience does not have the same level of prior experience as the individuals who knew the answer in the first place. We would not be here looking for an answer if we already knew how to solve the problem. Start at the beginning and try it again...
'
HOW DO YOU GET TWITTER TO WORK ON A CELL PHONE
YOUR PRESENT LEVEL OF INSTRUCTION IS INADEQUATE
WRITE THE MANUAL LIKE YOU CARE - OH YEAH, WHAT MANUAL? -
Inappropriate?Here is a link to a detailed explanation of short codes: http://en.wikipedia.org/wiki/Short_code
In the future, please consider a quick Google search for something you don't understand before posting a harsh reply. :)
Also, instructions for setting up your phone with Twitter can be found at http://help.twitter.com/index.php?pg=...1 Comment
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This solves the problem
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Really NOT a harsh reply. Don't be such a technocrat. Maybe you current customer = lifetime value need a quick response vs. data/info mining in Google. Just my 2cents worth... -
Inappropriate?I am with Cincinnati Bell, and although I cannot send an SMS message to 40404, I can send one to 46645 (GOOGL) and receive a reply right away.
My theory? Cincinnati Bell (and Cricket, for that matter) offer free incoming SMS messaging to all of their customers, and therefore don't want the high traffic of Twitter updates coming in to their customers. Just a theory, but I think it makes sense.
Also, for what it's worth, at one point Twitter manually changed my account to work with 1-415-283-8611 instead of 40404, but that number doesn't work anymore either. -
Inappropriate?Cincinnati Bell Wireless doesn't require contracts, so we're free to leave any time. If the Twitter issue is enough to make you switch carriers, tell the customer service rep--they'll generally transfer you to someone who has a better chance of making something happen. If enough of us tell the account people that we're thinking of switching so we can use Twitter on our phones, maybe they'll start to see the problem of not supporting it.
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Inappropriate?I currently send sms to Twitter by sending to +447624801423
The + symbol tells your mobile phone that the first few digits that will follow will be the country code. 44 is the country code for the UK.
Twitter users outside the US, Canada, and India communicate with Twitter through the UK number.
I’m in a good mood
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Inappropriate?I wonder if something will change with this now that AT&T has bought CellularOne. -
Inappropriate?Hey Crystal, the international number you posted works, but http://help.twitter.com/index.php?pg=... gives users a different number -- which used to work, but doesn't now.
Did you knuckleheads CHANGE THE INTERNATIONAL NUMBER and not remember to tell the users?
I’m irritated that the problem was this simple but nobody in tech support spotted it. Idiots.
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Inappropriate?bauserdotcom, I'm glad you spotted the problem and reported it here!
But really, don't be so harsh, these are other humans you're talking to!
I’m sad and happy all at the same time.
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Inappropriate?I tried to verify my T-Mobile phone and got an error message. Does that mean I'm not supported?
I’m confused, but hopeful
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Inappropriate?My husband and I both use Sprint and use texting all the time. He was able to get his phone to verify easily, but mine is not verifying at all.
I don't get any response from twitter or google. Google used to give me responses back until a few months ago.
Is it possible that Sprint could conditionally support short codes? or is there another issue here?
Also, on a different note, the way sessions are handled with twitter is quite dysfunctional. I log in to twitter in one browser while my husband is logged in in another browser and some of the pages inside twitter recognize me as being logged in while others like Devices think that my husband is logged in.
I agree with keeping the comments nice, these are humans we're dealing with and they're offering a free service. I, for one, am very grateful for the service.
I’m slightly frustrated
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This solves the problem
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Hi queenalene -- may I suggest that you post a new topic that's just focused on the browser problem, since it might be missed or overlooked in this topic?
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Inappropriate?My wife also got her phone to verify but I have not been able to get my phone to verify. I text Help and I receive a reply. I text on and i receive a reply that it is on but I do not receive text messages and I do have all of my followers marked as device on. I agree that the directions the site are not clear. My wife and I both had to dig into the help files to try and figure this out. We had no idea about 40404 until we read the how to verify articles. This info needs to be up front on the site.
I’m confused
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Inappropriate?I contacted "tech services" for Alltel, they had never heard of Twitter, when they checked the website they informed me my phone a K1M Krazer by Motorola does not work with Twitter, you can't put the + at the beginning of the text.
I’m frustrated
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The issue is that I can't put the + in front of the number to text to. I asked the "tech", and she said the phone supported international texting, but it didn't support working with twitter. I don't understand the difference.
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There shouldn't be any difference, afaik. The international Twitter number is just like any other number as far as the phone (and your mobile company) is concerned.
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Try to type two zeros instead of the + symbol, that is 00447624801423. I found that out accidentally, and made that number work.
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Inappropriate?Lora, from what I can see of this K1M Krazer photo, the plus symbol is on the zero key.
While composing a text message, try holding the zero key down for a few seconds and see if the phone recognizes that you want the plus sign. -
Inappropriate?Yeah, that's what I thought, although when I tried to update my phone I no longer could use MY music as ringtones, I needed to buy them.
I’m frustrated
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Inappropriate?Twittermail works with Cincinnati Bell, at least with my phone. Just get a twittermail account and set your phone's "email center" as 0000000000. However, I can't recieve tweets. Any ideas on how to do this? My phone can recieve emails, but twittermail only sends you @replies, not all of your followed people's tweets.
I’m better, but not perfect.
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Inappropriate?For users of MetroPCS, make sure you have web-browser capability. You can use m.twitter.com pretty easily via the crap-tastic browser that Metro provides.
And please, email them and fill out the survey ont he site; demand short code be enabled!
I’m wishing MetroPCS had short code.
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Inappropriate?Gahh! I have the same problem. I have Sprint, and I never receive a response. I've done this over four times, and I'm doing it correctly. Please help? Email me at kyle@kyledylanconner.com or AIM at kyledylanconner.
I’m frustrated.
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Inappropriate?I've got a similar problem as well. Using AT&T wireless with an older nokia 6620. I get sms from google and other phones but twitter will not work. I get no response from the on command however I can post. I've deleted the phone and settings several times yet always get "We tried to send an SMS update to your phone but we couldn't reach you."
Any thoughts on what could be wrong?
I’m frustrated
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Inappropriate?Metro PCS is teh suck for not having short codes. Everyone else I know gets to Twitter but me! I tried logging on the website on my phone but it keeps telling me I have the wrong username and password combination, but when I use the same password and username on my home computer, it works just fine...
I’m horribly depressed
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This solves the problem
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Make sure to check the CAPS on the password. I had this issue at first. generally, the first letter in any text-entry field is caps.
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I agree. Metropcs is crap for not allowing short codes and for forcing you to use their partners for graphics/ring tones/etc.
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Inappropriate?I called Sprint and after three phone calls with them they finally got short codes to work for me.
I’m happy
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Inappropriate?I called Sprint and after three phone calls with them they finally got short codes to work for me.
I’m happy
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Inappropriate?Does anyone know how to set up the mobile Twitter through a Sidekick?6 Comments Add a comment
This solves the problem
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Yup. You have to send your tweets to the UK number, and you can't recieve tweets back. Suck.
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DaintyVillain: That only applies if missgeeks doesn't reside in Canada, India or the USA.
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I live in the US though.
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DaintyVillain: Out of interest, since you're in the USA: Did *you* ever have to text via +447624801423, and why? Normally, 40404 would be your Twitter number.
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T-Mobile (Sidekick service) doesn't support shortcode.Gotta use the UK number. At least, that's the only help I've found on here that works.
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That s**ks, as they say. I'd often wondered if +447624801423 worked in short-code countries if all else failed. Now I know that they did - once upon a time... Thanks, anyway.
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Inappropriate?I'm a Cincinnati Bell customer. Using the 40404 code does not work ... on the other hand using the 21212 code does work for me.
2 people say
this solves the problem
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This solves the problem
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Awesome, works for me now too! Thanks so much!
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Do I get this right? You're both in the USA - but successfully using Twitter's short code for Canada? I like it! (Bet it won't work for me in Germany, though).
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Eridanus: Yes that is correct. It's all our provider's (CBW) fault.
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Inappropriate?I didn't know that's Canada's short code... anybody know if CBW will charge us out the ass for "texting internationally"?1 Comment Add a comment
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No idea, but CBW's international page makes no mention of additional fees.
Their page: http://www.cincinnatibell.com/consume... -
Inappropriate?im having this problem. i have verizon i live in the US. i was trying 40404..i get no verification at all but i do recieve all my updates for the people i follow. i cannot update from my phone.
I’m confused
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Hello. May I ask -- from what phone number do you receive the updates for people that you follow? Is it also 40404?
If yes, what is the status of your phone when you check http://twitter.com/devices ? -
Inappropriate?US Cellular needs to be added to the list of unsupported carriers. Why is there no 10 digit number for US updates?
I’m frustrated
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Inappropriate?Brandon Cash:
You might perhaps try Master Bob's trick (above) with the 21212 code which is really intended for Canadian users. But if it works, beware that you might incur international charges.
Please forgive my European ignorance: are US Cellular and Cellular One two different companies?
If I were in your position, I might politely inform my mobile carrier by e-mail that their failure to support Twitter meant I would recommend another carrier to all friends and acquaintances who asked my opinion on the matter.
I’m surprised by the short-sightedness of some mobile carriers.
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Brandon Cash:
Apparently, Twitter hasn't always been unsupported by US Cellular:
see this recent post by elsiecat.
Since you're both on US Cellular, you might even be able to help each other out. -
I tried 21212, but my phone stops me from sending a message to that number; probably because it is international.
US Cellular and Cellular One are, indeed, two different companies.
I do plan on talking to them about the issue, but I'm really not holding out hope that it will fix the problem. Time will tell. -
In view of recent developments, I now recommend that you click the link
US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)
and add the information requested by Twitter.
You - and other US Cellular users - may actually receive help in the near future.
Twitter clearly believe that progress on this is possible. -
Inappropriate?My old Tracfone was the most basic Motorola model. It worked fine and I tweeted all the time.
Now I have a fancier Motorola flip-phone, with the same phone number and monthly plan, and twitter keeps telling me, "Sorry, this service is unavailable for your current service plan."
Of course, there are still a few other features on this phone I haven't figured out... maybe the problem's my phone's short codes are not enabled? But I get a reply!
I’m frustrated and confused
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This solves the problem
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i just tried it on my tracfone. same thing. Send text to other phones works...
Anyone know if this can be fixed? -
Inappropriate?dontfeedthetiki and esj:
From each of you, it would be useful to know
• Your country and mobile carrier
• The Twitter number (40404, 21212, +44...) you use for Twitter SMS text messages
• Your Twitter username
• If SMS sent from your phone appear on your http://twitter.com/home page
• When you last received Twitter SMS on your phone (if you ever did)
• Which phone (model) worked and which didn't
• Any error message(s) you have seen.
That information should help us work out what's going wrong.1 Comment Add a comment
This solves the problem
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Country: Canada - MTS / Bell Mobility / Evolve (pre-paid cellular)
Number: 21212
Username: ehud42
Tweets: can successfully post to my home page
Last received: Never - just started trying this week
Phone: Treo 600
Errors: None.
Tests: tweeted 'help' and received a reply in seconds. -
Inappropriate?got a quick question: can i use Twitter here in the Philippines? coz I am very much interested with the application..
and one more thing: is Twitter specific to any particular phone model like does the phone need to have Symbian S60 or Windows Mobiles or any old phone that can send out SMS will do?
Thanks for the help :)1 Comment Add a comment
This solves the problem
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Hi roberta168. You can use Twitter with any mobile phone that sends sms. You'll just need to add your mobile number correctly at http://twitter.com/devices
The number will have to be in the format +63xxx1234567 (where +63 is the country code, xxx is the carrier code like 917 for Globe or 918 for Smart) followed by the number.
For the moment, Twitter only sends sms to US-based mobile phones, so while you can update your Twitter account by sending sms, you won't receive any updates from Twitter -
Inappropriate?I'm on T-Mobile, but my account doesnt allow short codes and it's basically about $100 to move my phones to an account that would. (I'm not paying $100 simply for sort code support)
Instead of SMS, I use MMS (picture messages, just dont attach a picture). Instead of the short code, I send to my twitter mail address.
http://www.twittermail.com/
Twitter mail gives you an e-mail address ({randomCharacters}@twittermail.com) and you send MMS to that address (because MMS should be able to go to an e-mail address where SMS wont).
It's the only way I've ever been able to post from my phone and I've never had it not work.
I’m hoping this helps some folks.
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Inappropriate?I have a very simple Motorola Tracfone. I don't know what model it is. It doesn't say on the case, or inside it either to the best of my ability to determine.
Someone here said he had had a simple Tracfone and it worked perfectly. Mine won't dial 40404. Says it is an invalid number (it would be invalid as a phone number in Texas). So I can't get to the point of verification. -
Inappropriate?I just changed my cell number today, am still using the same phone and service I was using when I could previously update from my phone and receive twit messages from those I follow.
Now however, I have deleted my old number and added my new number and it won't let me verify it. I'm in the US so I tried using the +1(my number here) code to input my number but it didn't like the 1 so I left that off and it gives me +447624801423 to verify with. +44 is for "other countries" so why am I having to use that?
I tried both 40404 and 21212 which others above have tried and I get nothing when I tried 40404 and I get a strange ringtone reply when I try 21212. I'm so confused! I don't want to have to use twittermail b/c I'm so addicted and love using the txt feature with Twitter.
I went through all the troubleshooting options & sent a message to support but can't get a real reply.
I’m frustrated
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Inappropriate?the solution: http://www.ping.fm
I posted a solution to update your twitter account via cricket wireless on my blog today. Check it out at: http://www.hectorherrerajr.com/archiv...
I hope this helps all the frustrated cricket customers. =)
I’m chillen
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Inappropriate?EASIEST WAY: Use my service, its opensource, free, no stupid signups, and includes way more than just twitter
http://3dstoneage.com
ALSO: If you are more of a techie you should hook it directly to your
metropcs email account (everyone has one), so you will get updates
HOWEVER: My service will make the messages text friendly, and not all
phones will receive updates over 1 message long (my old
nokia did (with the flashlight ya u know), this new one for $50 is garbage)
***Ill admit this is a shameless plug lol***
I’m confident
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Inappropriate?my phone is for sure registered. but it is saying i have the wrond email/passwork combination when i use the exact same one when i sign in onine.... : - (
I’m sad
