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I'm getting charged for using the Twitter shortcode in Canada (21212).
I am in Canada (using 21212 through MTS Mobility) and getting charged for every text I send to Twitter. I just got off the phone with MTS (yet again) and they assure me that the money is not charged by them, but by the company behind the shortcode (Twitter) and therefore sent directly to Twitter by MTS.
Either Twitter is getting money from the phone company for what is supposed to be a free service, or the money is getting lost in the shuffle. All I know is that I'm getting charged and the bill points to Twitter.
I'd like to talk to an actual rep from Twitter on this, since good intentioned assumptions will do nothing for me or my phone bill.
Either Twitter is getting money from the phone company for what is supposed to be a free service, or the money is getting lost in the shuffle. All I know is that I'm getting charged and the bill points to Twitter.
I'd like to talk to an actual rep from Twitter on this, since good intentioned assumptions will do nothing for me or my phone bill.
I’m annoyed
2
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Inappropriate?Hi David,
Twitter does not charge money for SMS. We make absolutely no money from people sending/receiving text messages to 40404, 21212, or any other short code. If you are getting charged for every text you send, this is most likely because text messages, potentially to/from short codes, aren't included in your service plan.
What you can do is look at a recent statement and see who is charging you-- it will not be Twitter. Ask your company for a copy of the statement with the incurred charges.
If you have any questions, you can also send a request to support@twitter.com.
Thanks!
Crystal
I’m happy
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Inappropriate?I contacted MTS myself after having this happen and I got results!! got my 19$ back and they are investigating turning 21212 into a normal txt number :D b%tching helps
I’m satsified
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This solves the problem
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Hey Lucas, I've talked to MTS a few times and they always stonewall by saying that they're being charged by Twitter, therefore they are charging me as passing the money along. What did you say that go them past this point? -
Inappropriate?Virgin Mobile Canada just started charging a data charge for my texting to 21212, and they weren't as helpful on the phone. What infuriates me is that it used to count as just a regular text message.
I’m frustrated
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