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EMPLOYEE
Moving day for Twitter Support
Today we're moving our Support Ticketing system to brand spankin' new servers! Merry Christmas, Twitter Support, you get a new home!
During this time, you wont be able to reach the Knowledgebase, or FAQ. I'll update you when the move is complete, which should be sometime today. In the meantime, comb through the topics here, and post a new one if you have a problem that has yet to be addressed.
During this time, you wont be able to reach the Knowledgebase, or FAQ. I'll update you when the move is complete, which should be sometime today. In the meantime, comb through the topics here, and post a new one if you have a problem that has yet to be addressed.
I’m excited!
4 people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The best solution from the company
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The Knowledgebase and Help Site are back. So far, it's looking good! If you notice anything odd or missing, please let us know. Thanks for being patient during the move.
I’m happy
The company says
this solves the problem
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Inappropriate?The Knowledgebase and Help Site are back. So far, it's looking good! If you notice anything odd or missing, please let us know. Thanks for being patient during the move.
I’m happy
The company says
this solves the problem
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Inappropriate?Hi, Crystal. I can't seem to get to http://help.twitter.com because I keep getting redirected to GetSatisfaction when I try to go to that link.
I’m looking forward to having the FAQ back online
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Inappropriate?I can't check my twitter support ticket.
I get bad request, invalid hostname
I’m frustrated and confused
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Inappropriate?Crystal, http://help.twitter.com is still being redirected to GetSatisfaction right now.
It's possible that the new support servers are up, but we can't get to them because the URL redirect is still in place.
I’m hopeful it can get fixed soon
