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My Twitter account has disappeared!
As of this evening, my Twitter account seems to have disappeared. I can't login, and I can't see my public twitter page at http://twitter.com/kweiner. According to TweetScan.com and Summize.com, my last tweet was on 5/30/2008 even though I've been texting tweets ever since.
I tried to reset my password via https://twitter.com/account/resend_pa... but it just tells me that it can't find my account:"Oh, snap! We couldn't find you!".
Is my data lost forever?
I tried to reset my password via https://twitter.com/account/resend_pa... but it just tells me that it can't find my account:"Oh, snap! We couldn't find you!".
Is my data lost forever?
I’m scared
9
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Hi. In another topic started by someone who has the same problem, Twitter Support request that you:
Please use http://twitter.com/help/ to send your username, email address, and approximately when you were unable to sign in.
1 person says
this solves the problem
4 Comments Add a comment
This solves the problem
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Thanks mdy, I did file a bug on http://twitter.com/help/. Hopefully I'll get some kind of response soon. I hope they have database backups. I'd hate to have to create a new identity and reconnect with all my followers/followees again. -
It's been my experience that they reply within a couple of working days. In your case, though, it may take a while since it sounds like this requires quite some investigation. I hope they fix it soon.
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This morning I tried texting a tweet "I no longer exist on Twitter!" from my phone. Twitter texted back, asking me to reply with my username. I replied with "kweiner". As a result, I now see this one tweet on http://twitter.com/kweiner, but all my followers/followees are still gone and I can't login. Twitter must have just replaced my account which means I have to start all over. I hope I didn't make things worse. I am just going to leave it alone until I get a response from them.
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Well, on the bright side, this at least means you've reserved your username because no one else can take it while your newly created account exists. 8-)
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Inappropriate?By the way, when your account is restored, you may want to try using @bck's TweetDumpr to make an offline archive of all your tweets.
This doesn't help in any way to rebuild your friends and followers lists, but at least you've got a copy of everything you've ever tweeted in a .csv file. -
Inappropriate?Twitter support emailed me this evening confirming there is a bug:
"Thanks for your email. This is a bug; we're working on fixing it. I'll be in touch with you when we've resolved it. Sorry about that, and thanks for your patience!"
I really hope they can restore my data.
I’m slightly hopeful
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Inappropriate?I'm optimistic, since it's currently possible to restore deleted accounts.
I do suggest (if you haven't yet done so) that you click on the "View the complete history of this request" link in the upper right corner of the email, and add a new note to let them know that you had inadvertently created a new account with the same name.
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Inappropriate?It has been 5 days since the first response to my support request and I'm still without my Twitter account. I'm curious if any of the others that said they have the same problem as me have received any support from Twitter. If so, please post here.
I’m losing hope
1 Comment Add a comment
This solves the problem
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Actually, I have gotten a few e-mails from Twitter about this. The first couple seemed automated, like 'We're working on your ticket', but then I got a couple of personal ones telling me that they've discovered this bug that's eating accounts, and one offering a free t-shirt for my trouble. I don't know if it was because I used GS, or because I e-mailed them/posted on the site, though. But I'm homeful.
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Inappropriate?I finally gave up on waiting for Twitter to solve my problem. I decided to just sign up again with the same username that Twitter had deleted. Luckily it was still available. Unfortunately, I've lost the 200+ tweets from my account and I have to start all over again with following people and having people follow me. Maybe someday, Twitter will restore my old data, but I hope they're smart enough to do it without wiping out my data from today forward!
I’m tired of waiting
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Inappropriate?I also gave up on Twitter & re-registered using my old ID. Hope they don't overwrite it someday if they restore...
I’m disappointed
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Inappropriate?I can't even re register with my username. And Twitter support has not answered my e-mails for over a week now. They keep saying they're working on it. It's been three weeks.
I’m really angry now.
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Inappropriate?Hi guys, you're not alone. I've lost my account for over a month now, and while the Twitter support staff appear to be relatively responsive, they're still asking me for stupid things like a list of my followers and following. Well, if only I had known Twitter would crash on me, I'd have backed everything up.
I’m sad
1 Comment Add a comment
This solves the problem
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singaporeano, I got a similar email from Twitter Support yesterday. I just sent them a link to a query for my name at Summize.com who has archived all my old tweets. For example: http://summize.com/search?q=kweiner
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Inappropriate?Twitter gave me a "restoration" option. However the email it said it send for verification never arrived. I am trying to restore: www.twitter.com/growanybusiness. The message above says that 15 Twitter employees are reading this - please help! Thank you.
I’m sad
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Inappropriate?I got an e-mail from twitter asking for my followers. Sent it, still no response. I'm a patient person, but this is ridiculous.2 Comments Add a comment
This solves the problem
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Hi. Is your Twitter account http://twitter.com/luminous ? It was able to view it just now. Last tweet was "making a crustless quiche and having a lovely weekend."
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nope it's twitter.com/kimbui
I do like quiche, however. -
Inappropriate?hey guys/gals, i am experiencing the same thing. www.twitter.com/bzkicks has no profile account. i can log in but you can't pull me up. i registered this with twitter last night. has there been any resolution? this thread doesn't sound promising.
I’m frustrated
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Inappropriate?I finally got some closure on this from Twitter. They delivered the bad news to me in August:
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Hello,
Unfortunately we were unable to recover your account. Please accept our sincere apologies for the error. We have identified the problem and made changes in our process so that this will not happen again.
If I can be of any assistance please let me know.
Again my apologies for the error.
Mark
Twitter Support
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I have to give them some credit for responding :)
I’m disappointed
