SMS updates not working with Virgin Mobile Canada

I'm not receiving SMS updates on my phone (Virgin Mobile Canada). I sent in an email to support like the thread here and the one it links to suggests (http://getsatisfaction.com/twitter/to...) but I haven't had a response. My sidebar says 75/250 sms received but I never actually get them.

Any ideas?
 
sad I’m frustrated
Inappropriate?
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