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Week three and still cannot follow anyone new!!
Why why why!? I am not a spammer. I am regular honest user. I am missing out on direct messages from new friends and most importantly their updates in my feed! please someone release me!
http://twitter.com/mikeontv
http://twitter.com/mikeontv
I’m confused
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Inappropriate?I have the *exact* same problem. I feel like all the fun has been taken out of Twitter. Half of what got me into Twitter has all of a sudden been taken away. Please help.
http://twitter.com/slamonline
I’m really frustrated and angry
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Inappropriate?Hello. In case you haven't done so yet, please consider logging a support ticket at http://twitter.com/help
You will receive an automatically generated email to confirm that your support issue was received. The email will indicate the ticket number assigned to your issue, and will have a link where you can view the status of your ticket.
Someone from support usually responds within 3 to 5 working days. -
Inappropriate?Not in my case. I have made three tickets. One for every week I have been shut out of following ppl -
Inappropriate?Hi MikeonTV. Hope you don't mind this follow-up question -- did you mean you don't receive a confirmation email? Or did you mean that you don't get a reply from support even after you receive a confirmation email?
I ask because I know from other threads that some ISPs classify mail from Twitter as spam and either put the email in the spam folder, or they don't deliver the email at all (sbcglobal being one example of the latter). -
Inappropriate?I made three tickets as well. I've waited just as long, and have received no reply from support even after I received confirmation emails. What is going on?
I’m still very frustrated. Twitter's fun is wanning rapidly.
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Inappropriate?Thanks for stepping in mdy, and apologies for the delay guys. Our support ticketing system is a little broken (we're fixing it) AND we're also inundated with requests, all of this resulting in delays in responding snappily to all tickets.
I have fixed the follow limit problem for accounts:
@mikeontv
@slamonline
you wont be able to follow immediately, it will be more like 24 hours. If you're still not able to follow in 24 hours, send me an @reply (@crystal) and I will look into it for you.
I've replied to and closed both of your support tickets. If you have other open tickets regarding the same topic, please feel free to close them yourselves.
thanks!
crystal
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This answers the question
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I appreciate the enthusiasm but I cannot follow anyone still. Shall I open more Support tickets? I await your response! -
Hi MikeonTV, I suggest sending Crystal an @reply to follow-up (if you haven't done so, that is) since that's her recommended next step. 8-)
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Inappropriate?I'm having the exact same issue - it's been well over 80 hours since Twitter Support told me I'd (finally) have follow access. What's going on?
I’m even more frustrated...trying to tell myself Twitter will correct its problem. Don't know why, but still hoping...
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This answers the question
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I will assume it's just another bug they have run into that we have discovered. I'm sure the reason they can't contact us is because they are working very hard fixing it. Some bug eh?!
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This answers the question
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Yes, I saw that. To be honest, I didn't actually expect her to respond to any inquiries during the weekend. Sending her an @reply once it's Monday morning Pacific time might be more effective.
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