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Why can't I delete or restore my Twitter account?
I seem to be unable to delete my account. I also can't restore the account to log in and try deleting it again. I am stuck in a loop and I keep getting error messages. Why can't I delete or restore my Twitter account?
I’m over it!
57
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Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The best solution from the company
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Hi guys! Good news: there were some bugs in the delete process that caused accounts not to be deleted. We have fixed those bugs.
As a result, all of the accounts that were held up in the delete/restore process have now been properly deleted. This means you can attempt to restore your account now, and if your account was one of the ones affected by the incomplete delete, it will now restore properly.
There are still some known issues with the restore process, so if you still can't restore your account, send an email to support with the subject line: "can't restore" and in the body of the email, include the following information:
1. user name and the email address associated with your Twitter account
2. a brief description of what happened when you tried to restore your account; please include any errors you received.
Note: some people are able to restore their accounts, log in, and post, but their profiles are still not visible to other people, i.e., you get a bird page. You can test this by logging out and trying to view your profile as if you were another user. If this happens to you, please send us an email and let us know.
Thanks!
Crystal
I’m pretty happy
The company and 5 other people say
this solves the problem
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Inappropriate?We are experiencing a knot of bugs around deleting and restoring accounts. There are booby trap bugs in various places with both delete and restore actions, some related to each other and some independent.
We're aware of the problems, and working on fixing them. Keep an eye on this thread for more updates regarding fixes and progress.
Thanks!
Crystal
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This solves the problem
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As of five minutes ago, my account seems to be completely deleted. The reset password workaround doesn't even work now. What the hell is going on with you guys? -
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Inappropriate?I'm having an issue with my account as well. I had set it to delete a few weeks ago, but decided to restore. When it sends the email with the new password or such, it goes to some totally bogus email address (definitely one I didn't use to set the account up). Any suggestions? -
Inappropriate?same problem here...accidentally deleted account and unable to restore1 Comment Add a comment
This solves the problem
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How in the heck do you accidentally delete your own account? Noob 2.0...
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Inappropriate?I deleted my account by mistake. Now I can't restore.
It just keeps saying "Your account is being removed. It may still be viewable on twitter.com for up to 24 hours. You will be able to restore your account for up to six months."
When I click restore, it responds: "Your account is still in the process of being deleted. When it is done, (within 24 hours) you can come back here to restore it."
It has been like this for over a week.
I’m sad, confused, lost, lonely, suicidal
1 person says
this solves the problem
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This solves the problem
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I'm having the exact same problem!
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Inappropriate?I'm in life without twittering *over one month*. I don't know how many of people got this (may or may not minor) problem, but it's too serious for me.
I hope this bug will be solved asap.
Note that the another way to fix this may be using Merb ;-)
I’m confused, confused, confused
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Inappropriate?my account/url is no loger available but i keep getting "xxxs is now following you on Twitter! ́ messages
I’m annoyed
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This solves the problem
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There's someone else who has the same experience at http://gsfn.us/t/fkv -- makes me think this is one of the delete / restore bugs that Crystal mentioned. I hope they fix it soon.
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Inappropriate?I tried resetting my password, I eventually got an email with a link inside to do so. This link logs me into my account, and I can even go 'home' and see all recent tweets from the people I'm following.
I can't however, visit my own profile page, as I am told "this page doesn't exist". Also, if I sign out, I am unable to sign back in unless I request another forgotten password email.
I can also post new Tweets.
So we're nearly there, everything now works for me except for logging in and viewing my own profile page.
1 person says
this solves the problem
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This solves the problem
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this does not work.
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This reply was removed on 03/26/09.
see the change log -
Inappropriate?While my account is 'being deleted' since last 3 weeks, I can't use my cell number with another twitter account. Very frustrating.
I’m frustrated and helpless
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Inappropriate?This is ridiculous! I'm getting what I paid for. Clearly Twitter has grown beyond it's capability to take care of itself. I don't even care about getting my previous update stream or following list back. I just want my previous username and capability to use my telephone number back. How about it Crystal?
I’m increasingly angry
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Inappropriate?Dear crystal and ban'edmen:
I found 2 loopholes (or "workaround") to post my twitters avoiding this bug. These are:
1. To use IM.
I can't login my account still now, but I could post twitters using pre-configured IM account before I delete or restore my Twitter account.
2. To login from "Reset my password."
With URL that sent to me with pushing the page's button,
http://twitter.com/account/resend_pas...
I couldn't reset my password but successfully loged in, i.e. I could browse my "http://twitter.com/home" !!
But this is so temporary login; once I loged out, I still got "account deleted!" message if I loged in normal process.
Note that there is no guarantee on your login/posting success.
I just wrote some way succeeded *for me.*
I’m happy to hack you
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Inappropriate?I deleted my account but decided that I wanted to restore. Supplied both username & email address multiple times and responded to the Twitter-emailed confirmation link. Was told it would take a few hours to gather my old info and twitter would email me when my account was back up and running. Have never received the email & can't log in online. However, I keep receiving SMS phone updates.
I’m frustrated & angry
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Inappropriate?8 days now since last update from Twitter on this problem. Unacceptable. Accounts, at least mine, are obviously not deleted because I am able to tweet using the "reset password" workaround. Still, I can't authenticate through any third parties like Twhirl, and my actual page can't be reached. I'm so disappointed in the lack of response from Twitter.
I’m mad as hell, and I'm not going to take it anymore!
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Inappropriate?Very frustrating. Let me restore my account back, or at least let me use the phone number with another account. It's been almost a month now. And we are using twitter for project management - so for me it's critical to get the account or the phone number back.
I’m very frustrated and helpless and sad and down and i don't know what
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Inappropriate?I understand that 2nd loophole (login using resetting password) is closed. I got a message "Oh, snap! We couldn't find you!" for now.
I hope this means "complete deleting" is on going, and then we can get "complete restoring."
I’m unsure
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Inappropriate?I experienced the same thing with the reset password. Please let this mean we are moving towards a solution... -
Inappropriate?I have this problem too and emailed twitter directly about it as well. I accidentally created a new account and then realized I could just change the nickname on my old account so I deleted the new account, waited 24hrs and still can't use the new account nickname i had setup.. I also can't restore that new account.. whoops. hopefully this gets fixed soon. not a huge deal, but it's kinda annoying and I'm anxious to see it fixed. :|
So, I'm currently Top_Shelf on Twitter.com until this is fixed. :)
I’m anxious
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Inappropriate?As of five minutes ago, my account seems to be completely deleted. The reset password workaround doesn't even work now. What the hell is going on with you guys?
I’m unbelievably pissed off
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Inappropriate?Hi guys! Good news: there were some bugs in the delete process that caused accounts not to be deleted. We have fixed those bugs.
As a result, all of the accounts that were held up in the delete/restore process have now been properly deleted. This means you can attempt to restore your account now, and if your account was one of the ones affected by the incomplete delete, it will now restore properly.
There are still some known issues with the restore process, so if you still can't restore your account, send an email to support with the subject line: "can't restore" and in the body of the email, include the following information:
1. user name and the email address associated with your Twitter account
2. a brief description of what happened when you tried to restore your account; please include any errors you received.
Note: some people are able to restore their accounts, log in, and post, but their profiles are still not visible to other people, i.e., you get a bird page. You can test this by logging out and trying to view your profile as if you were another user. If this happens to you, please send us an email and let us know.
Thanks!
Crystal
I’m pretty happy
The company and 5 other people say
this solves the problem
1 Comment Add a comment
This solves the problem
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Thank you!!
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Inappropriate?hey Crystal - there is no email for support just a form with no subject line so how do we follow your directions?1 Comment Add a comment
This solves the problem
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ah yes, you can send email to support or help @twitter.com. sending it through the form comes to the same place though, we get it all together :)
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Inappropriate?I am in and receiving messages SMS. Thanks Crystal, Aaron and team!
I’m a happy Twitterer
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Inappropriate?OMG. I got "We couldn't find you!" message many times.
Did you delete my account's history, too?? Oh no..
I'll report details later to help @ twitter.com -
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Inappropriate?Ugh. I just tried _again_ to login, told me i was deleted, tried reinstating, got the email to reinstate, clicked link, got send another email saying i was in again and could login... only to be told it's deleted. Halp! :) :(
I’m frustrated
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Inappropriate?same problem as jeffsawyer's above...repeated emails to support with no help!! Waaaahhhhh! I love my Twitter but need to fix my name. Let my old name go!!!
I’m upset but hopeful. ;)
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4 Comments Add a comment
This solves the problem
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Hi Janet. You can stop following this problem by going to the upper right corner of the Topic page, clicking the word "Follow" then clicking the link "Stop Following This Problem". Hope that helps.
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Or, click "Stop following this problem" from your e-mail notifications. That works, too!
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Hi. Eric. I actually tried clicking that link first, but when the topic page loaded, and I clicked on the "Follow" tab in the upper right corner of the topic page, it shows that I'm still following the topic. So I wasn't sure if it's working properly... Haven't had a chance yet to test it further.
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Yep, has been some wonkiness with that. We are looking at it today and probably tomorrow to make sure it is working right.
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Inappropriate?Janet, it's probably your "getsatisfaction" settings that are giving you the joy of participating in these conversations when you don't want to hear anymore! LOL!
You might just sign in and check your settings. Cheers -
Inappropriate?I'm also stuck in the loop. I emailed support last week but still no solution or reply. My username is "Marre"1 Comment Add a comment
This solves the problem
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I tried the form, still no help.
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Inappropriate?We have the same problem, "Why can't I delete or restore my Twitter account"? We hope you can fix it up again, good luck Crystal! Bye-Bye @lolalulu
I’m confused
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Inappropriate?I got a message from Crystal last night that the bug was fixed, but it wasn't.....then I tried a few times today, and finally FINALLY my precious Twitter was back!
Thank you thank you thank you
I’m so so thankful that I'm pirouetting through my loft:)
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Inappropriate?Also, one more thing re:above... I received text responses to my phone after restoring that said I had the wrong PIN but I'd never set it up to require one and it was set to NULL (no pin) in my device preferences.
Problem solved by deleting the phone number, re-entering it, and reverifying.
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This solves the problem
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Delete this device and re-add you phone number again. (I had the same problem with my gtalk and I unlinked my chat and I created it again and it works.)
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Inappropriate?I need help from someone at Twitter. I deleted my account and would like for it to be restored again.
I keep referring the this thread but that's not solving my problem. I need someone at Twitter to help me out.
I’m sad
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Inappropriate?things seem to be fixed for me now! i was able to undelete my account and follow twitter's confirmation emails to get things going again. it's been a long time coming on the user service, but maybe i'll give twitter another chance...
I’m ambivalent
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Inappropriate?I would like to reactivate. I am in the endless loop when tring to reactivate using the web.
Username: krugferd
Email Address: Krugferd@gmail.com
I’m indifferent
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Inappropriate?Requested the restore about 24 hours ago and clicked on the link in the email. They said it could take some time to pull it all back togther. Still waiting for the Twitter email to say "things are all back together."
I’m anxious
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Inappropriate?I requested my account be restored about 36 hours ago and, like Isaac, am also awaiting an e-mail to confirm that it has been done. Hard to believe it is this difficult to restore an account or even get help in doing so.
I thought it said an account could be restored for up to six months. Maybe they meant it could take up to six months to restore an account.
I’m frustrangry
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Inappropriate?what is support's email address? I just get taken to a page to explain what happened, what I expected to happen, and what really happened.
I’m undecided
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If I remember right, it's support {at} twitter {dot} com and help {at} twitter {dot} com. Having said that, I actually prefer to use the support page at http://twitter.com/help because it's attached to their issue tracking system, and I don't have to wonder if my email will be able to get through their spam filters. If there are parts of the form that are not applicable to your problem, you can just leave it blank.
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Inappropriate?This problem last (to) at least 3 weeks now and still nothig happens...
I’m disappointed
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Inappropriate?I've been having this problem for over a month. I keep trying to restore a deleted account, but Twitter still says it's in the process of being deleted. My messages to support go unanswered.
I’m frustrated
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Inappropriate?I also have this problem for a few days.I deleted my account and wanted to restore it back but twitter always says "it takes 24 hours to be deleted"!!!
Is there anybody to help me with this problem? -
Inappropriate?Same as TruTh88, had this problem all week, no response yet for the support request at twitter.com/help
It keeps telling me to wait 24 hours, when it's clearly been longer.
It just seems to be my profile that's gone though, I can still post, receive updates, and even grab my RSS feed.
I’m frustrated
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This solves the problem
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I think you may be better off logging a support ticket at http://twitter.com/help (though be forewarned it's usually 4 to 5 days before someone responds -- I suspect they have a bit of a backlog).
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Yeah, that's what I did ("no response yet for the support request at twitter.com/help"). Thanks for the time estimate though, it's been about 4 days so far and I was starting to wonder... (Facebook usually responds within 24 hours). I'll continue to wait, and try out identi.ca in the meantime... *sigh*
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Fwiw, I just got a reply today for a ticket that I logged 6 days ago. May I ask -- did you get a confirmation email that your ticket was logged?
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Inappropriate?I am stuck in the loop of being unable to restore my account that is still showing but not letting me update. I didn't delete it, & don't understand why it is seemingly deleted!
Its all bit of a pain after a long time using twitter for heaps of stuff.
I’m a bit cross, and annoyed
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Inappropriate?I can't restore my account "The_Kenny". I clicked on the activation link in the mail but still 12+ hours later nothing has happened.
I just tried to send the request again and it was possible...
PS:
The mail of my account was "thekenny123 {a} gmail.com".
I’m sad
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Inappropriate?Apparently the bugs are still there. For some reason I created an account on my phone that is not the same as the one I created on the web. when attempting to delete the duplicate account I got a message that said "twitter is stressed out and cannot perform this function" - what the heck?!
I’m frustrated
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Inappropriate?Deletion of Twitter accounts from the settings screen is still not possible as I'm trying to do that to an under-utilized group account.
I’m curious
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1 person says
this solves the problem
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Inappropriate?I am having the same issue.
I just opened an account last night, and I couldn't seem to update anything in my account preferences without getting an error message, so I got the bright idea to cancel my account and open a new one, to see if that would fix the problem, just to find my email tied up in the old account. It says I can restore my account, so I click restore, check my email, for the verification link... I click the restore verification link and I get kicked to a page that says "Your account is ready to go. Please check your email."... What? Check my email for what? I never get another email... if I try clicking the same link again, it says "Sorry we couldn't verify that you requested an account restore."
A fellow restore loop recipient ;).
I just want my account restored and working.
Twitter UserName: jeR1my -
Inappropriate?My account has been wrongly suspended for five days and I'm not getting any help on it either. Twitter is dragging its feet on unsuspending or restoring it. I'm not a spammer; they should not have suspended it. I want my account back!!! I do not want to reapply for a new account considering all the effort that went into my account.
Twitter UserName: Thor_2000
I’m frustrated
