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LOST BAGGAGE AND NO RETURNED CALL
Two out of three bags didn't arrive; we waited in a long line and were told by customer service we'd have them that evening. 30 hours and 6 phone messages later and we still don't have them. We came to SLC from NYC to ski and our first day of vacation has been ruined.
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Inappropriate?Confirmed address repeatedly. . .missed call from courier, who left his office number but not cell phone number, so no way to reach him. no one answers the office number, how handy is that. called customer service, no help.
when I finally tracked down courier, he said he didn't put my bag in the truck. nice. what kind of system is that? checked bag never got on plane, courier never put bag on truck. complete failure to understand basic concept of moving object from point A to point B.
I’m beyond aggravated
