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UNited Airlines attendent drops dinner plate all over me
On a flight to Sydney (Australia) from LAX, a flight attendant spills a hot plate of food all over me (yes it had gravy!!). I fill out a form (which is meant to be standard practice), handed it to a flight attendant and haven't heard a word from United - NOTHING!!! It has been nearly 2 months!!!
I’m frustrated
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Inappropriate?Wow. That's unacceptable. How did the flight attendant respond when the incident happened?
I’m getting more and more disgusted with the airlines
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Inappropriate?Hi Amy,
I must say she was very apologetic.Everyone saw what happened and those around me could not believe it. It was a smooth ride and I do understand that accidents do happen.
The attendant who spilled the food did bring me a form to fill and said the airline would be in touch with me ASAP and still no word. When a representative of a company says that something will happen, there should be systems in place that ensure that it does....and quickly.
It was an embarrassing experience and imagine if the HOT food landed on my head/face and caused something more serious? What is the liability there for United? Fortunately Im not a litigious type of person or else I would've taken this matter further.
The solution for me is simple as I had to endure the entire flight WEARING FOOD STAINS. An upgradeable ticket to business class on a long haul flight or BONUS flyer miles onto my Star Alliance flyer programme as I don't live in the USA. A solution so simple, I would've told the world about a positive experience instead of this.
I’m thinking of creating a viral campaign. "FLY ANYONE BUT UNITED FOR A MONTH - EXPERIENCE THE DIFFERENCE".
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Inappropriate?I'm glad that at least the flight attendant was apologetic but it's really too bad that the airline missed an opportunity to turn a bad experience into a great customer service story.
Have you tried following up?
I’m saddened by their lack of vision
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Inappropriate?Yes they did have an opportunity to turn a bad experience into a great customer service story and they didn't.
No I haven't tried to follow up. I didnt feel I had to. If anyone with an ounce of integrity tells me they will do something (like follow up for me which is what the hostess said she will do), I leave it to them.
