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Hey, how do I get a username to sign up for your site to get 1 of my songs rated. Everytime I try to sign up, it says... "oops, there was an error on our part. Please go back to the home page or try reloading the page."
Please let me know what I'm doing wrong. Thanks...Derek Robertson
Please let me know what I'm doing wrong. Thanks...Derek Robertson
I’m frustrated
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The best answers from the company
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No, you shouldn't delete your account. What do you see at the top right side of the page? Does it have username and password fields or does it say Create Artist and Logout at the top? If it has username and password field, go ahead and log in, then you should be able to create an artist by clicking the Create Artist link at the top.
If that doesn't help, please send an e-mail to support@uplaya.com with your username and from the e-mail address you signed up with and we'll see what's going on with your account.
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We're working on the "oops" page so you get some meaningful message about what went wrong, and hope to have a fix in next week. In the meantime, make sure you've filled out all the fields. If you try to sign up too many times with errors in the form, it will lock you out for a while. Sorry, but it's a security measure. If you wait a few hours, it should clear out and you can try again. Just make sure you fill out all the requested fields and it should go through.
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Derek, please e-mail me your login name and e-mail address - kevin@uplaya.com (please don't give me your password) and I'll see if there's something up with your account. We did have a problem over the weekend with editing contact info, but that shouldn't have anything to do with signing up or signing in.
Be sure you're trying to sign in with your username and not your e-mail address.
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Inappropriate?Derek, please e-mail me your login name and e-mail address - kevin@uplaya.com (please don't give me your password) and I'll see if there's something up with your account. We did have a problem over the weekend with editing contact info, but that shouldn't have anything to do with signing up or signing in.
Be sure you're trying to sign in with your username and not your e-mail address.
The company and 1 other person say
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Inappropriate?I'm having the same problem, and now it's telling me I've "reached the limit of signup attempts" and locks me out of the system.
What gives?
I’m frustrated
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yep, me to exactly the same problem and even though I got it to send me email with my log in details still it said I dont exist and said you have used 3 attempts etc. Looks like I am not the only one then. Great start really. -
Inappropriate?We're working on the "oops" page so you get some meaningful message about what went wrong, and hope to have a fix in next week. In the meantime, make sure you've filled out all the fields. If you try to sign up too many times with errors in the form, it will lock you out for a while. Sorry, but it's a security measure. If you wait a few hours, it should clear out and you can try again. Just make sure you fill out all the requested fields and it should go through.
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This answers the question
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I have tried for 2 days and no luck
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Inappropriate?Candegood, please e-mail support@uplaya.com with exactly what's going on and what error message you receive and we'll try to help you. We have dozens of people sign up every day, so I'm sure we can fix whatever problem you're experiencing.
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Inappropriate?I joined the site and put up 2 songs and now I cant sign back in at all, I even got it to send me email confirming my details and still it wont let me in or says it dont exist my sign up. Not a great start really.
I’m annoyed
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Inappropriate?Denise, please e-mail the exact error message you get when you try to sign in to support@uplaya.com and we'll do our best to help you out.
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Inappropriate?I'm also having a problem creating artist profile. Error messege says: 'Login has already been taken.' I tried changing names several times but still the same messege.
T-Bass
t_bass08@yahoo.com
I’m frustrated
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Have you already tried signing up? That message will only show up if you're trying to create a username that someone's already used. Try something like tbase1985 and see if that works, or your first initial and last name (unless that's really tbass).
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Inappropriate?Hi Kevin,
I have already signed up and I have been sent 2 activation codes. I use one and I get the messege " Congradulations......." Great, I'm in. Then I'm asked to create an artist. I try different names (even your suggested name above - lol), but I still get the messege "Login is already taken" even though I am already logged in. What is going on with that?
I’m confused
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Inappropriate?p.s.
Kevin,
Should I delete my account and then try again? -
Inappropriate?No, you shouldn't delete your account. What do you see at the top right side of the page? Does it have username and password fields or does it say Create Artist and Logout at the top? If it has username and password field, go ahead and log in, then you should be able to create an artist by clicking the Create Artist link at the top.
If that doesn't help, please send an e-mail to support@uplaya.com with your username and from the e-mail address you signed up with and we'll see what's going on with your account.
The company says
this answers the question
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