How do you connect a public customer community to your internal support systems?

When is a customer support community the answer?

With Get Satisfaction, you can connect your public customer community to just about anything. Your employees AND your customers can then work together seamlessly to answer questions, share ideas, and give feedback. Here’s how:

  • Select a partner integration, such as Zendesk (see the video and case study)
  • Use FastPass for single sign on
  • Map customer codes to pass information between your public community and internal systems
  • Use Get Satisfaction's open API
  • Or, contact us and we'll create an integrate plan with you 1-877-339-3997
Watch the entire interview (14 minutes):
A video interview with Dave Rhea of Widgetbox

As soon as Get Satisfaction integrated with our site, we saw support volume lowered by half. It's been a cornerstone of what we do to keep our users satisfied.

--- Dave Rhea, Widgetbox

How to Get Started: Purchase the Integrate Plan

Integrate_view
  • Get pre-built integration with Zendesk
  • Offer FastPass for single sign on
  • Pass customer information back and forth
  • Access the open API

$279/month

Buy now!