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Super-fast customer service!
I was honestly preparing to report a problem (read: rant) when USPS surprised me by responding to my contact form-submitted complaint in 10 minutes, and issuing a refund in 20.
What happened is I used a beat-up flat-rate box I had lying around for non-flat rate shipping, causing it to come back to me marked insufficient postage. I found it really obnoxious that the type of box I used superseded the actual service selected--it's just a box, for crying out loud, not a shipping label replete with meaningful numbers.
However, more pressing was the addressee waiting patiently for the package, so I decided to re-ship straightaway and fight with the post office later.
Nothing is worse than having to put in a lot of effort over a few dollars, so it was a true pleasure to have my issue resolved in a matter of minutes.
Thanks Dwight @ USPS!
What happened is I used a beat-up flat-rate box I had lying around for non-flat rate shipping, causing it to come back to me marked insufficient postage. I found it really obnoxious that the type of box I used superseded the actual service selected--it's just a box, for crying out loud, not a shipping label replete with meaningful numbers.
However, more pressing was the addressee waiting patiently for the package, so I decided to re-ship straightaway and fight with the post office later.
Nothing is worse than having to put in a lot of effort over a few dollars, so it was a true pleasure to have my issue resolved in a matter of minutes.
Thanks Dwight @ USPS!
I’m defused
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Inappropriate?If this is the same Dwight I know of then yes, he is an exception to most Postal Worker and of course, there must be others too. It's just that too many Postal Workers are not like Dwight at all.
