V-Moda's warranty is bull!@#$

Alibasbas -

Yes, I really am that stupid. I sent in the headphones with copy of receipt and description of the problem i was having, plus my contact information.

I definitely have a part in what's happened: I didn't follow their rules in sending the defective headphones back to them. But I have since tried contacting them via email on their customer service page twice and received no reply from them. Plus, they do not have a customer service 800 number nor any other way to speak with a live person for customer serivce purposes.

Surely there are enough stupid people like me that someone's had my problem before. I don't deny that I made a mistake. My grievance with V-Moda is that their system provides no 'backup plan' nor really any support at all for someone in my situation. I don't think I deserve to forfeit my warrant rights because I made a mistake.

I am having the same problem right now. I continue sending emails trying to get a response, not just reply emails (thinking they don't answer replies). I have confirmed delivery through USPS and I looked up a phone number for the company but nobody answers. I don't recommend anyone buying from these people ever.

the v-moda telephone number is 323-645-4418.

I have exactly the same issue. Apparently, 9 out of 10 customers who left comments/testimonials on the V-moda website have defective headphones, and either cannot get a reply from v-moda (even when following the instructions.) or have not received the replacement product for 2 months or more. I have been emailing them through their site for about 60 days. I have sent 10 identical complaints to them that my headphones stopped working properly, no response at all. I'd like to see a class action law suit.

Alibasbas is a !@#$head

Mine broke after 16 days and I did everything I was told. Over a month later and my $100 headphones still haven't arrived. Is that my fault? Am I stupid?

You have obviously already gone through the process or you work for the company. If you have gone through the process why would you accept $100 headphones that break so easily? If you work for them, then you suck and should shut !@#$.

I buy a TON of bass-freq headphones (I find them to be BETTER than the vibe ones) and one set busted on me.

I bought them at Amazon and just sent them back to the address on the packaging. I didn't follow any instructions on their website as I never interacted with them on their site and so didn't go to check.

Anyway, long and short is that I got a replacement set in the mail about 2 weeks later. I guess this doesn't help move the conversation on (I can't give you specific instructions of what I did) but just wanted to address the balance a little as I am a satisfied customer in this regard.

I hope the rest of u get your earphones soon.

My V-Moda Duo headphones for my iphone recently became defective. These are the specific steps I took to process V-Moda's warranty.

1). Completed online contact request, with "Warranty" as the topic

2). Provided all the requested warranty information in the body of the message portion of the online contact request.

3). Submitted the completed online request as instructed

4). Waited for V-Moda's "immediate" email reply as mentioned in their "Warranty" policy - it did not come..."immediately"

5) Found the company phone number on this web site - called phone number, talked with customer service. They indicated that their reply/response is not automated and can take up to 24 hours to send out. THIS IS IMPORTANT because you NEED the TICKET NUMBER that they provide via their reply. They ALSO EMAIL A WARRANTY FORM with the TICKET NUMBER, which must be filled out and RETURNED WITH THE DEFECTIVE HEADSET. The customer service agent said they will change the wording on their "warranty" page to reflect that it can take up to 24 hours to receive the email with the ticket number & warranty form.

6). Sent requested information, proof of purchase, completed warranty form, and V-Moda headset to their Hollywood address via Federal Express.

7). Customer service agent said their turn around time is 7-14 days from time of receiving defective headset.

Hope this helps shed some light....(and NO, I don't work for V-Moda, or have any personal interest in the company, or any family members that do!). Just wanted to make some steps a little easier for those that might walk this path in the days ahead.

Embrace the Journey,

I, too, purchased a pair of V-Moda headphones (at an Apple Store; for use with my iPhone). Within a month of purchase the right in-ear headset ceased to function. I followed the V-Moda warranty instructions to the letter and within a few weeks they mailed me a replacement set. That replacement set worked for what seemed like an even shorter period of time. It amazes me that they can charge $100 for these things. In terms of durability, the V-Moda product is even less reliable than the original Apple headphones (which suffer only from poor sound quality).

I am going to return the headphones under warranty and hope for the best. However, my mind is made up -- I'm switching my brand allegiance to Bang & Olufsen (the only other company I know of who makes high-quality earsets with a built-in microphone).

I've had my Vibes for over a year. Never had one problem with them. Stop being little bitches.

Bryan, that's great that you haven't had an issue with you headphones but if you want to see it, I have an email in which v-moda admits to me there is a design flaw in the headphone that they are very well aware of and trying to fix. I'm on my 3rd pair, so is a friend at work. Since your headphones are over a year old, they are no longer under warranty. So who is going to be the little bitch when your POS headphones do fail?

Us? V-moda? Or perhaps you? Idiot.

I'm starting to wonder if V-moda has some sort of PR firm to handle this stuff. Based on their incompetence in creating headphones, customer service and pretty much everything else about their business... I wouldn't be surprised to find out they found an equally crappy PR firm that would hire people to make posts like above.

By the way, the headphones don't even sound good. It sounds like you are listening to music underwater. Get the Bose.