Recently active topics in Vann's

I initially bought my Panasonic tv from an east-coast discount store. After a few days I called them and was told it was back-ordered. Looking around on the web, I found Vann's. I've been buying electronics from different stores in the NY area, and sometimes it's been fine, but sometimes one finds rudeness, a hard-sell to buy accessories, difficulty getting through to people. Each time I called Vann's I've reached friendly and helpful people. I'll be checking them first from now on.

Phone customer support is fantastic!!!
I am and will continue to be a shopper at Vann's for life.

I recently order a Pioneer reciever from Vann's by way of Pricegrabber. The following is my review of Vann's through Pricegrabber:
After ordering a Pioneer Reciever throughs Vanns, I immediatly received a confirmation email. Moments later received another e-mail from Vanns asking that I call to verify the order for security purposes. I called the number given and a breathing person actually answered the phone, no prompts.Because the shipping address was different than my billing address Vanns wanted to verify I indeed was the card holder. In all of my on-line ordereing I have never had a seller call to confirm for security purposes. Being a recent victim to idenity theft Vann's policies should be praised and should set the standards for other sellers. After verifying that I was the purchaser I received yet another prompt e-mail stating the product had shipped and was given a tracking number. Pricing through Vanns was competitive but their excellent service makes them the best buy. There is nothing more I could ask or expect from a seller. 10 out of 10

Thank you again,
James Stage

What a pleasure doing business with Vann's! Spent the weekend researching 32" TV's on Nextag. Vann's had great website and good prices with no tax and free shipping on Tv I selected. Called Vann's on Monday and talked with "expert Adivisor Kevin" who answered my questions and took my order over the phone. Timely advisories were sent to me by e-mail thru-out the processing and got a tracking #. Tv arrived by Fed-Ex on Thursday of same week (sooner than I expected) in great shape and was exactly as advertised. Now that's what I call an awesome experience and great service on Vann's part !

I recently ordered a DVD Recorder from Vann's. Prior purchases: 58 in. Plasma TV and THX Receiver. Here's my review at Biz-rate:
"Excellent for time-shifting TV programs. Much better picture than VCR. This was my third major purchase from Vann's-both prior experiences were perfect; this time, I bought from open-box closeout outlet section. The item arrived perfect except absent it's remote. When I called, the CSR was very polite and, judging from the promptness with which I received the remote, might have just got up from her desk, picked a remote off the shelf and packed and shipped it express immediately. I've bought electronics from a number of decent mail-order retailers in the past, but I doubt I'll ever buy from anyone other than Vann's in the future. The price is always right and the customer service experience is that good!

Ordered my Pioneer Pro 151FD on April 8, 2009, and it was delivered on April 14, 2009. The whole process was great!!!! I will definitely buy more from your store.

I've now had two completed orders from Vann's in the past year and both were exceptional in terms of communication, shipping time and cost. One was a 40" Samsung HDTV and the other a Panasonic BluRay player. My experience with Vann's is that you can't go wrong ordering from them. That said, I don't know how smoothly the returns process would be, since I haven't had any problems, but this company has me believing it would work as well as the ordering and order fulfillment side. Of course, I hope I never have to find out.