"and the tech support i need anytime" is not available anytime.

I have a dry-loop business DSL account. The telephone number associated with that dry loop account does not appear on any of my paper bills.

I call the verizon business tech support number, and am asked to either enter my number, or say "i don't have one" relying on their voice recognition.

if i call after 5pm, the telephone system instructs me to call back during normal business hours and then disconnects me. i understand sales being closed at 5pm, however tech support being closed is unacceptable.

my connection has been very spotty all day, and now i have to wait until monday to call to speak with their support staff to fix the problem? c'mon. this is supposed to be "business class" service (and support). I pay extra for it, expecting an extra level of support.