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I see I am not the only dissatisfied customer.
I might as well post the whole convoluted story...
Friday, April 25, 2008
Event Log
1-800-275-2355 Verizon Tech
202.954.6263 Main Local Phone Business Office
202.954.6213 Main Local Phone Business Office
202.954.6260 Business Office
Called Verizon at approximately 8:15am. Went through the automated service to speak to a live person who transferred me to another live person. Was transferred from a live person BACK to the same automated system I used to get to the live person. I am frustrated because I did not realize that my service was “Do It Yourself”. I expected to pay for the service and have someone come out to install it and be done with it. NOW someone STILL needs to come out to my house to repair it. I am inconvenienced and I have to sit on the phone with someone from another country to fix a service I have in the United States.
Fortunately, the gentleman stayed on the phone with me to insure I received a live person. I was transferred to Paulette who informed me that I had to leave my home, go outside, unscrew a box and plug in a phone to see if I have dial tone. Exactly, why did I purchase Verizon if I have to do this myself? It is now 8:46am and my phone and DSL are not working.
I took the steps as I was instructed. I opened the box that said "there is a risk of being shocked", again why is this responsibility left to me and not an experienced tech from Verizon? There was no dial tone at the connection. I called the “business office” (the first number at the top) and reach the finance office. The woman in the finance office transferred me to the business office. I spoke to a gentleman to yet again discern the problem. He stayed on the line to transfer me to another person. This women tested my line (mind you 2-3 other people did the same) and informed me that she did see trouble on the line. It is now 9:17 am. Can you explain to me why those other people could not see the same trouble that this woman did? Now I have a window from now until 5pm to wait for a Verizon tech to come and fix the problem. If I knew that this was a do it yourself service I would not have ordered from Verizon!
The time is now 10:54am issue is not resolved.
The time is now 1:47pm issue is not resolved.
Approximately, 3:50pm The Verizon tech came to repair the line. He left at 4:25pm.
Apparently, whatever he did caused another problem so I in turn had to call Verizon back and wait for ANOTHER technician to come repair what the previous tech failed to do. Which meant another 8 hour day of waiting with inadequate service.
Monday, June 23, 2008
This is only half of my problems with Verizon. At this point I am contemplating eliminating the service all together and going with another company. There are too many layers to Verizon. The left hand has no idea that there is a right hand. If you are transferred from one representative to another you are asked the same questions that the previous rep asked. I should not have to tell the same information to five different people on one phone call for the same issue. I have been shuffled from one department to another to get the same results – nothing. To me the commercials about the network are ridiculous because no one in this network has a clue.
On top of not having service on the date stated, the DIY approach, a technician knocking out a phone jack while fixing the DSL, another tech coming out to fix the problem created by the other tech person, my bill was wrong. I am truly a disgruntled customer at this time. I think that Verizon expects their customers to be good and pay on time for inadequate service. I understand now why I was not with Verizon. Why should I continue to be a Verizon customer and pay the money that I earn for less than satisfactory service?
...............................................................................................................................................
I got so fed up with the situation that I just told the rep once I got the debt cleared I was leaving them and not looking back. The "network" is like getting caught in a cobweb you can't escape from. No one knows what department does what or who to send you to for your particular concern. I think that RCN or Comcast will get my business soon.
Friday, April 25, 2008
Event Log
1-800-275-2355 Verizon Tech
202.954.6263 Main Local Phone Business Office
202.954.6213 Main Local Phone Business Office
202.954.6260 Business Office
Called Verizon at approximately 8:15am. Went through the automated service to speak to a live person who transferred me to another live person. Was transferred from a live person BACK to the same automated system I used to get to the live person. I am frustrated because I did not realize that my service was “Do It Yourself”. I expected to pay for the service and have someone come out to install it and be done with it. NOW someone STILL needs to come out to my house to repair it. I am inconvenienced and I have to sit on the phone with someone from another country to fix a service I have in the United States.
Fortunately, the gentleman stayed on the phone with me to insure I received a live person. I was transferred to Paulette who informed me that I had to leave my home, go outside, unscrew a box and plug in a phone to see if I have dial tone. Exactly, why did I purchase Verizon if I have to do this myself? It is now 8:46am and my phone and DSL are not working.
I took the steps as I was instructed. I opened the box that said "there is a risk of being shocked", again why is this responsibility left to me and not an experienced tech from Verizon? There was no dial tone at the connection. I called the “business office” (the first number at the top) and reach the finance office. The woman in the finance office transferred me to the business office. I spoke to a gentleman to yet again discern the problem. He stayed on the line to transfer me to another person. This women tested my line (mind you 2-3 other people did the same) and informed me that she did see trouble on the line. It is now 9:17 am. Can you explain to me why those other people could not see the same trouble that this woman did? Now I have a window from now until 5pm to wait for a Verizon tech to come and fix the problem. If I knew that this was a do it yourself service I would not have ordered from Verizon!
The time is now 10:54am issue is not resolved.
The time is now 1:47pm issue is not resolved.
Approximately, 3:50pm The Verizon tech came to repair the line. He left at 4:25pm.
Apparently, whatever he did caused another problem so I in turn had to call Verizon back and wait for ANOTHER technician to come repair what the previous tech failed to do. Which meant another 8 hour day of waiting with inadequate service.
Monday, June 23, 2008
This is only half of my problems with Verizon. At this point I am contemplating eliminating the service all together and going with another company. There are too many layers to Verizon. The left hand has no idea that there is a right hand. If you are transferred from one representative to another you are asked the same questions that the previous rep asked. I should not have to tell the same information to five different people on one phone call for the same issue. I have been shuffled from one department to another to get the same results – nothing. To me the commercials about the network are ridiculous because no one in this network has a clue.
On top of not having service on the date stated, the DIY approach, a technician knocking out a phone jack while fixing the DSL, another tech coming out to fix the problem created by the other tech person, my bill was wrong. I am truly a disgruntled customer at this time. I think that Verizon expects their customers to be good and pay on time for inadequate service. I understand now why I was not with Verizon. Why should I continue to be a Verizon customer and pay the money that I earn for less than satisfactory service?
...............................................................................................................................................
I got so fed up with the situation that I just told the rep once I got the debt cleared I was leaving them and not looking back. The "network" is like getting caught in a cobweb you can't escape from. No one knows what department does what or who to send you to for your particular concern. I think that RCN or Comcast will get my business soon.
I’m disgruntled!
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Inappropriate?I have Comcast it SUCKS! Had Verizon it SUCKED. I have never had so many interuptions not to mention between 4pm and 9pm it is slow. So slow I feel like I flashed back to the days of dial-up. I recently took a trip to Atlanta and a buddy of mine has Clearwire. It is wireless broaband that uses WiMax. He gets his Home internet, Aircard and VOIP fir 65 bucks a month. So his home phone, internet, plus wireless mobile aircard is only 65 for all 3. I just researched the company and they are launching in Philly October 1st. I will definitely sign up. To be able to have internet in my house 2x's faster than wifi bring it with me wherever i go plus have unlimited long distance for that price. He said he never has speed issues and it blows everyone else out of the water. Seriously if you live in the Philadelphia area you should check it out. I have already spoken to someone about getting it for my home and business. You can email me for more info if you want proffprs1@yahoo.com
