Verizon does not care for disabled intelligence

I recently recieved a new modem from Verizon. Tthe old one at 7 years was out of date and causing me problems with most everything online.
I did my very best in notifying Verizon that i had some problems and at first they were very kind and made it clear to me that they could fix these issues online "please hold". As i was passed from technician to technician specialists i repeated the same answers to the exact same questions as the previous technician.
After allowing them to take over my computer for 45 minutes, they "discovered that I had a line problem. They assured me that the Verizon specialist that would visit my home would take care of everything. OK, he shows up and says "nothing is wrong" and he leaves me.
Simce that time Verizon did all my line checks and reported back to me that "thank you sir, your problems have been solved"....yeah and the Easter Bunny is real.
Today I called in again (4th time) and the Verizon specialist asked me point blank "Sir, i see that you are disabled and do not understand the directions". i just sat here and tried to absorb this statement......I then got mad and asked him to repeat himself. He did so.
As a retired engineer from Rockwell I took offense at this man saying things like this to me. I thought of all the real disabled people in the world that pay Verizon each month for their service. This is Verizons idea of service?
The technician "Arial" tells me "my bad sir, i didn't mean to say that.
I logged a complaint with a supervisorl .............very apologetic,,,,,,,,,,we will reprimand hime sir.
BS Verizon.
Grab our money for 10 years and then dump on the disabled By the way, my knee is not a question about your poor service. My body is no business of yours!
Maybe a nice add in the newspaper would suffice....Verizon rags on the dumb disabled!
Go ahead and test me Verizon...........
Allen Donikowski