Verizon's Customer Abuse Service

Verizon began installing FIOS cable in my neighborhood several months ago. While doing so, the crew damaged the landscaping in front of my home. I have tried contacting the supposedly 'Customer Care' center but so far have not had any response from anyone. No one there believes that the problem is compelling, and I was even told by one representative to "pay for the damages myself because Verizon was improving my telephone service"! Imagine that, they damage your property and you're supposed to be happy because they did it in the quest for improved service. Well I for one think that Verizon's service is poor and they DO NOT have a customer service oriented staff. After years of increasing phone rates in Florida, it's time Verizon began to realize that they do have certain responsibilities to the customer.