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Why should I have to pay the early termination fee if YOUR modem doesn't fit my computer?
I had a Verizon wireless modem, and then bought MacBook Air. the modem didn't fit the USB port, so I went to a Verizon store. The employee told me none of their modems fit the Air, and I decided to close my account. I just received a bill for an early termination fee for $119.10. Why should I be the one to pay this fee? I LOVED the Verizon service; it's not my fault if it doesn't work with my computer!
I’m fr
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Inappropriate?Don't get me started on Verizon Wireless, Francine. I was FLAT OUT LIED TO by store staff, resulting in an early termination fee. I called Verizon and went as far up the ladder as my time and patience allowed and no one there was the least interested in turning me into a happy customer
I’m frustrated
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Inappropriate?I tested out there wireless phone service for a couple weeks one time and returned it within the 14 days and still had billing issues to deal with for like 6-8 months down the road.
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Inappropriate?I would be frustrated with that situation as well. At the time you posted this problem, our Worry Free Guarantee (WFG) was probably 15 days. Currently it is 30 days, meaning if the service doesn't work in your area, or if the equipment you have doesn't work with other equipment you already have, you can return it without an Early Termination Fee.
I mention this not as a fix to your problem, but as a resolution for others who may see this page and advise them.
Be sure to return the equipment to the original point of sale and have the service canceled prior to the 30 days WFG is up, in order to avoid the ETF. It sounds like you canceled service after the WFG period was up; I strongly recommend to any new VZW customers reading this to ensure everything is working as expected to avoid the frustration an unexpected ETF would bring.
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