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Browser activation and image reset issue

I had recently to reinstall my browser, so I needed to reactivate the Firefox browser for my vidoop account. I didn't have any problems entering the activation code. I then entered my password also no problem. Site then prompts me to log in again. So I log in and enter my password again. Only the password log in fails this time. I've tried to reset my image categories, thinking that may be the problem but I do not receive the pin for it. I'm also only registered through my email don't have a cell phone.
 
sad I’m frustrated
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