Crashing on Firefox 3? Help!

Vista,, Firefox 3.0.1

Uninstalled player, went back to Vivaty app page on FB.
Gave me the installation screen (no crashes)

Went ahead and reinstalled the player, went back there and ... same crash, every time

what now?

hi simon,

Sorry for the delay- back now! Our engineers think it's a rendering issue. they are asking if you get the same error on IE. Would you mind trying that? (will help us eliminate a few things).

Can you also clear your cookies and disable other plugins you may have (We had 1 issue like this during our QA cycle - were you ever using plugins that emulate IE inside Firefox, for example?)

in the meantime, a dxdiag would also be helpful. do you know how to run one of those? On Vista, click the Start menu and type "dxdiag" in the "start search" window at bottom of the menu. Then save the file locally and send it to us at help@vivaty.com.

Thanks,
Heidi

Oops, I'm on IE8 and it says not supported ><

DxDiag I've listed the relevant stuff here...

Vista Home Premium 6.0 build 6000
HP Pavilion dv2700 Notebook
Intel core 2 duo CPU T7500 @ 2.2Ghzz
3GB RAM
DX10
Nvidia GeForece 8400 GS
Driver ver 7.15.0011.5665
Directdraw, Direct3d agp texture acceleration enabled

Hope that's enough to work on...

Hi Simon,

Thanks for this. Did you try on IE7? we are v. curious to see how this works for you because it will help us eliminate a few things. Also, if you are willing to help us diagnose this, maybe you can try firefox 3 with your non-vivaty add-on extensions disabled?

If firefox 3 continues to fail, a full dxdiag will help us to debug.

Also -
Does this happen as soon as you enter a scene, not after being in there and addding objects for a while? Do you ever visit more than 1 scene before it crashes? What is your host ID? (this is the number that appears at the top of the page after host= in the URL string on Facebook). So we can look up what's going on on the back-end.

If easier, please contact me at help@vivaty.com to continue this conversation and i can post back the resolution once we find one.

thanks!

Also, your player version should be 0.8.6.878

can you check what version you have by clicking into Control Panel, Programs and Features and telling me the number that is listed after Vivaty Player?

Also, your player version should be 0.8.6.878 -> yes, I confirmed it is
Downgrade to IE 7 -> tried before and failed, it's really hard to do!
Host ID -> 17829

thanks, simon,

I’m not sure if the latest version of IE 8 that you have but our developers said there is a "run as Ie 7" button and we worked OK when we click that button in IE8. (do you have that button?)

Our devs can get into 17829 without problems with FF3 so does not seem to be content-related.

we are launching a new version of the player monday so perhaps that will solve the problem. If you want to further diagnose before Monday, please send over your dxdiag to help@vivaty.com.

thanks for your patience.

hi there heidi, i have moved from HP to macbook now (vista hung one too many times.. )... so for the moment i can't help troubleshoot. Do let me know when your mac client is ready and I'll be happy to help test out more.. cheers, simon

awww! well i envy that new macbook and we'll surely keep you posted when our port arrives.