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Search doesn't work
After uploading a few PDF, I tried the search option, but it never returned any results, even for very common words.
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Inappropriate?Hi jpjenicot,
The search indexing occurs as a post-processing step after the document's visual content has been processed. The message you receive should say that the indexing is currently in progress.
Currently, this process is delayed for all content (including PDFs) except Microsoft Office documents which happens much more quickly.
We are actually more than doubling our server capacity this weekend to address the problem.
I appreciate your inquiry and patience. Take care, -Chris
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Inappropriate?I's been 20 days since we uploaded our PDF and search is still indexing (our client is getting anxious as PDF are already on its website and many people have subscribed to use them).
I understand you need more server capacity but how long do we have to wait between an upload and an indexing ?
Thank you.
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Inappropriate?We sincerely apologize for the delay with searching your documents. We are experiencing some issues with the search indexes after completing our hardware upgrade. We are making architectural changes while also providing the search service to all content already in our system. Only new documents are experiencing issues as this time. We are actively working on a final resolution and should have this issue under control very soon.
I see that you are one of our Premium account holders, and we have better support channels in place for our customers.
I've fast-tracked your request and the pending documents in our system for you. I appreciate your patience. I'm going to send you an email with more information. Best, -Chris
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