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Wakoopa tracker seems to stop tracking
... or at least it seems to stop connecting to the server.
When my suspicion this was happening got very strong (I just could not believe the software I used wasn't noted, and that there were no new alerts), I just stopped, and immediately restarted it. Immediately, a bunch of new alerts appeared, and a little while later a new app was reported.
Of course, if this has been happening longer (when I wasn't paying attention) it would at least partly explain missing application usage reports.
No idea why it's "stopping" though - certainly not my internet connection going away. Any suggestions what to look for so I can report the problem better would be appreciated.
When my suspicion this was happening got very strong (I just could not believe the software I used wasn't noted, and that there were no new alerts), I just stopped, and immediately restarted it. Immediately, a bunch of new alerts appeared, and a little while later a new app was reported.
Of course, if this has been happening longer (when I wasn't paying attention) it would at least partly explain missing application usage reports.
No idea why it's "stopping" though - certainly not my internet connection going away. Any suggestions what to look for so I can report the problem better would be appreciated.
I’m a bit sad I can't track the tracker
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Inappropriate?Can you tell me at what date/time did this occur, so I can check the logs?1 Comment
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Wouter: Today; I stopped and restarted a little while before reporting here. I'll try to keep an eye on it for a while - pretty sure it's happened before. -
Inappropriate?We had a malfunctioning database this afternoon, that could explain why your data wasn't processed yet. However, if you say it has happened before, there also could be another problem. The logs don't show any inconsistencies as far as I can see.
If you think it is happening again, let me know and I'll dive into it.1 Comment Add a comment
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OK, I'll keep an eye on it!
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Inappropriate?Well, it happened again - and thanks it identi.ca (!) I have more accurate events & times, too:
- this morning 12-Nov-08 10:02:39 UTC I installed the wakoopa tracker on my MacBook
- it "detected itself" almost immediately, I saw it as "newcomer" on the website
- I used various software on the MacBook, and ended up writing an iMovie review - dented at 12-Nov-08 10:52:04 UTC
- I then closed my MacBook and continued working on my PC
- on the PC I installed (12-Nov-08 11:16:22 UTC) and started using nLite for the first time, and continued using that throughout most of the afternoon
BUT: Wakoopa tracker on the PC did NOT notice my use of nLite at all (though possibly it stopped tracking before that?); last alert there is "Erik van Luxzenburg wrote a review on IntenseDebate" ... but by now the website tells me there are 10 *new* alerts.
It may have nothing to do with starting to use the Mac tracker (my PC was on all the time), of course...
You can see my dents about what I was doing today at http://identi.ca/marjoleink (actually, that in itself should be enough since I'm using it now to write this. :))
Hope this is detailed enough for you!
I’m sad wakoopa doesn't see what brilliant new software I'm using!
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Update: tracker on PC stopped and restarted - now it reports 12 new alerts!
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Inappropriate?Related? Now it seems Wakoopa has also "half forgotten" that I use a tracker at all - see screenshot.
Or... it is to do with the fact that just before going to my Dashboard I had visited the profile of a new user who doesn't have a tracker yet (because he uses Linux!).
Whichever - Wakoopa is a bit confused:
I’m almost as confused as Wakoopa is
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Inappropriate?Marjolein: I think the second problem is a caching thing and probably not related. Your first report is very detailed and I'll use it to see what's happening under the hood.
I'll keep you posted on both. -
Inappropriate?Im having something like the above. Even though the tracker is running, no software appears on my profile page: http://wakoopa.com/futura -
Inappropriate?Marjolein, I took a better look at our logs and can confirm your data from our end. On November 12th, the mac tracker was sending data from 10:05 till 10:50 or so. The windows tracker was sending data from 18:43 till later that evening.
This confirms your suspicion that after you were done using your Mac, your Windows machine wasn't sending any usage data. Assuming the tracker was running at that time, something must have gone wrong while sending the data.
Would you mind running a debug tracker on your Windows machine to help me find out what the problem could be?1 Comment Add a comment
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Yes, the tracker on the Windows machine was running all the time. (And before and while using the Mac I was also posting dents to identi.ca on the Windows machine, using Psi.) I had another "episode" yesterday (without any precise time data), where after I got really suspicious it had stopped again I unloaded and restarted the tracker - and suddenly had 15 or so alerts: no way someone can write 5+ reviews during the time it takes me to unload and restart the tracker!
I have a sneaky suspicion now it's something to do with a period of "inactivity" on the machine - generally it's running continuously until I must reboot: often for 10 days on end, on average about 4 days. Maybe the tracker thinks I've "gone away" or something? (I do sleep sometimes, even when my software is working. ;))
I'm fine with running a debug version of the tracker - especially now someone else is reporting this as well. You have my email addy: just let me know what to do! -
Inappropriate?I'm having a similar issue. My tracker is up and running; I get notifications, but it seems that no usage is being reported. See my profile for last week and yesterday: http://wakoopa.com/pvantees
Just to make sure I've downloaded the tracker again but still the same problem.
I’m not sure what's wrong
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Peter, your profile now seems to be up-to-date. Was there something you have changed? The last week and yesterday values are updated daily, so it could be that the reinstall helped after all.
Did this issue also start when you had a long period of idleness on your computer (like Marjolein?). -
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Inappropriate?@wouter I had no long period of idleness. The information came back when I re-installed the tracker. That seems to have done the trick. Perhaps that's a good suggestion to users to re-install when things don't work as expected. Which is good advice in any case. Thanks!
I’m happy and tracking!
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Inappropriate?Wouter,
It just happened again - and this time no long period of idleness, so that idea was probably just a red herring... Wakoopa tracker had been running just fine for a long time until this afternoon I discovered a discrepancy again between what the tray app told me and what I saw on the site:
This was what my tray app said:
At the same time I saw this on the website:
When I quit the tracker and restarted it, it immediately told me this:
The actual events reported here should give you a clue about timing.
What about this debug version you suggested? Let me know if you want me to test with that!
I’m sad there still seems to be some bug(let)
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Inappropriate?Marjolein, it is possible that alerts can be "out of sync" with the site, because the tracker gets alerts from Wakoopa once every 15 minutes. To check if this is the case when you spot this problem again, it is best to wait for 15 minutes to see if the new alerts will be listed in the tracker as well.
If this doesn't help, I'll send you the debug tracker I talked about earlier.
Again, I really appreciate the time and effort you're taking to report these problems. Thank you!
I’m happy we have such helpful users
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