Walmart #397 'fear the giant'

Wal-Mart Supercenter Store #397 1200 E. Jackson Ave. Mcallen, TX 78503. On 11/09/08 at approximately 9:00 p.m., I tried to use a visa card which the machine accepted, but the clerk asked for I.D., (the card was properly issued, and is signed) and I offered to sign any receipts twice. She did not give me my card back at that time, but asked for a manager / managers. I talked to two other uniformed and one plain clothed manager who said that it was store policy (to refuse a credit card without additional I.D.), even after I explained the visa merchant policy. They canceled the sale - refusing to sell me approx. $30.00 of items for not showing an I.D. in violation of their contract with 'visa' *. The manager even asked me some inappropriate questions such as were do you live, and why do you drive a car with mexican plates; I asked - what is your name / which he refused to give me. This Walmart suffers from borderitis (10 miles north of Mexico), and consistently gives poor service. 1) most of the staff is in the back, and the employees will often either not answer, or can't answer a question, ...even the greeters stare at you. Once, I was double charged for several items, and it took 30 minutes for a manager to come to the help desk in order to give a refund - no apology; another time, the cashier placed a bag, on the floor, rather than in the cart (pay for twenty, receive nineteen), More than once, the cashier has had to ask for instructions, as how to price match items. There are other walmarts, several miles away, that treat their customers with dignity though. Sorry - this may be the sorriest walmart in the walmart empire.

-GH

p.s.
* http://usa.visa.com/download/merchant... p. 29 requesting cardholder I. D.