Unanswered topics in Washington Mutual

I recently had a merchant debit my account several times.None of the debits were authorized.I contacted Wamu about the issue. They reversed all of the debits plus the overdraft charges besides one.I contacted them again letting them know that i still had a overdraft charge on my account that should have been reversed.I was told they can not reverse that charge because the merchant caused the charge,that I would have to take that up with the merchant.I have never heard of such.You reverse all of the other overdraft charges clearly but I am supposed to eat the other charge or contact a merchant that in the first place illegally debited my account for a overdraft fee that should have been reversed with the rest of the charges and overdrafts from the same merchant.I let them know that I would be closing my accounts after this situation,the person on the other end simply said well have a nice day and hung up the phone. Is this the image you want to set dealing with debit cards,home loans,credit cards etc...? I will never do business with this institution again,and will be sure to let my colleagues know of the experience I had.

I am in Brazil and I am having problem in accessing my accounts on line for days now. This is the message I have been receiving: "We ́re sorry, our system is currently unavailable. We are unable to process your request at this time. Please try again in a while." Please contact me at adearmond@yahoo.com. Thanks, Anacacy DeArmond

I am going through a divorce and part of the temporary settlement was for my husband to give me 3000 to assist me in moving to a new home. I deposited 1500 in cash and a 30 check in the ATM because the branch was closed.

I was moving in the next morning, so I wrote two checks to the apartment complex for my security deposit and first month's rent. I also wrote a check to my cable company for installation. Over the past week and a half, I've had to write a few more checks for household goods, a doctor's visit and groceries.

I was informed that My two checks to my apartment complex were returned as NSF because Washington Mutual put all of my funds on hold. My direct Deposit went in last friday, and all but 100 of that was put on hold as well. I had two small checks that would be covered by the available balance that I checked before I wrote them.

Updated On: Monday, May 12, 2008

One of the ridiculous messages I got:

NSF Transaction Amount Action Fee Date
Check 0009 283.56 Returned 0.00 50808
Check 0010 30.64 Returned 0.00 50808

As of the time this notice was generated (which may be later than the time the transactions were presented), the available balance in your account was 533.33.

Even better:

Thanks for contacting WaMu. I'd be happy to assist you and apologize for
the delay in responding to your request.

I apologize for the inconvenience. Our records indicate there were four
checks returned. You did not receive any fee for each of these checks.
There was a check returned on May 6, 2008; one on May 7, 2008; and two
on May 8, 2008.

As you requested, the records for your account have been reviewed.
Unfortunately, the following items were returned unpaid:

- Check 6 in the amount of 750
- Check 7 in the amount of 931
- Check 9 in the amount of 283.56
- Check 10 in the amount of 30.64

The ledger balance in your account on May 6, 2008, was 1,417.21.
However, part of your deposit in the amount of 1,530 that posted on May
5, 2008 is due to expire as the date of May 12, 2008. The funds will be
available on May 13, 2008.

The original cash deposit was made on MAY 3rd. Another deposit was made on MAY 6th. A payroll direct deposit was made on MAY 9th. There were more than enough funds to cover all of these transactions.

I was informed that WaMu posts all debits prior to posting any credits. So if my payroll deposit goes in at midnight, any and all debits will be posted prior to the direct deposit. I have seen my direct deposit not get posted until 4PM.

Avoid this company at all costs.