What is happening to Weshots for the past four days? I am unable to access the site from my PC or any other PC or server.

Webshots is not working. I am not the only person having this problem. Please check the Webshots blog link http://blog.webshots.com/?p=820

Can not get to www.webshots.com did the Ip address change ??? Have all ISP DNS been updated??? I'm on BT in the UK...In the UK Tiscalii and SKY are working oOK to webshots, but not BT

To add insult to injury, I have just had an e-mail (a response to a complaint I sent to their customer service) telling me the 'problem is resolved'- NO IT ISN'T!!

The lack of communication is my main complaint.

Will these 3 Webshots employees participate vocally...or just sit there????

I agree... The staff of Webshots have not made an attempt to inform of the problem for four days.

It's the bit on the top of this page that says 3 webshot employees are listening and participating that amused me....

Here are some of the messages posted by members in the Webshots blog!
Comment by Gloria

February 4, 2008 @ 8:51 am

Hi,

I live in the Washington, DC metro area and haven’t been able to get to webshots since Jan. 31. All I can get to is the “Blog”.

I just received a response to the email I sent Saturday, and they’ve informed that their engineers are working on the site. That was it!!

I belive it’s a server problem, but somewhere along the way there’s a configuration setting that’s not correct. Otherwise, why could some users see the site and others not?

I really like Webshots, but this much down town is unusual. Then to make it all worst, no communication with members.

Comment by Lyn

February 4, 2008 @ 9:11 am

I’ve just received an e-mail from webshots to say that the problem is resolved, so I tried to access the website and guess what. NOTHING. So it is not resolved at all. BT broadband customer. United Kingdom

Comment by Linda

February 4, 2008 @ 9:28 am

I tried to use your link Ethel, but I couldn’t get it to accept my email and password. Those of you who can get to Webshots could try to do it for us and see if you can leave a message for us there?
Comment by Rosemary

February 4, 2008 @ 8:26 am

I’ve just received that email from webshots, and no it doesn’t work for me still (BT Broadband customer) So no webshots, you haven’t fixed it yet.
Comment by johan pikanomo

February 4, 2008 @ 7:26 am

HELLO HERE JOHAN T WHOLE WEEKEND NOW PROBLEMS THIS AFTERNOON ITS NOW AT THE MOMENT 16.00 OURE INTHE NETHERLANDS AND HERE IN MY HOMETOWN WEBSHOTS IS BLANK BUT THE FUNNY THING IS MY SISTR IEN ALSO KNOWN AS MEMBER IAHUIS IS ABLE TO LOG IN ON HERE PC UNDER MY MEMBERS NAME AND PASSWORD AND IF TRY NOTING I TRYD GOOGLE FOR SURGE WEBSHOTS AND TRYD THAT LINK ALSO AND A BIG SUPRISE NOTHING SO EDITORS WAKE UP AND THEL WATS GOING ONE....JOHAN THE NETHERLANDS

And the list goes on and on....

Where is Webshots staff?

I'm not sure this is any better than the BLOG Ethel, No one from WEBSHOTS even want to acknowledge our existance...Is any body out there ?????

Not working here in Middle GA (Cox Cable Broadband) and I doubt seriously there are 3 Webshot employees are monitoring this board (I hope not, as they have not acknowledged a problem)

If WEBSHOTS are listening...just thought I'd let you know you're still UNABLE TO ACCESS

If webshot was a totally free service i would have no reason to complain, but after paying the yearly fee for the Pro service for years, and getting nothing, even a short excuse or explanation, would make me feel much better. And my yearly invoice will in just a few days be debited to me...But will i GET SOMETHING FROM FOR THE MONEY SPENT, not talking of the hundreds of yours work to make all the pictures retouched, cropped and with the best colour balance and constrast etc, etc. Hundreds of hours of work if you have several hundred pictures on Webshot...

Who knows if they are there listening or not. I guess they do not care. Pretty bad attitude toward us...

I feel sorry for American Greetings....They paid $45 million for them.

Hi Tommy, I agree with you. I am a paying customer as well. Not only do I pay my yearly fees but I also spend lots of money purchasing the photo books, posters, the printed canvas, magnets, etc (not only for me but for my family and friends) ...from QOOP. which they probably get a percentage of my purchases.

many more than four people have this problem. i have spoken with many friends around the world who have no way of letting you know about this problem.. webshots is not working and it is not on our end. the dns is the problem. please check this out webshots. theresa

http://blog.webshots.com/?p=820

THIS IS WHERE YOU CAN GO TO GET IN ON THE WS BLOG. THERESA

As per their message in 2006, They should do the same this time?

Culprit Found: DNS Issues We realized that the problem was a DNS issue that affected communication between the databases and the application servers. We went to work to improve the communication, and now it operates without any issues

Success they're admitting a problem and communicating

Received the following from Webshots

Hello, We are sorry to hear you're still experiencing problems with the new Website, our engineering team is actively working to resolve all the issues. We appreciate your patience as we work through these problems. Please visit http://blog.webshots.com/ to find our more about what's going on with the site and to read up on any updates. Thank you,Christine CYour Customer Support Representativewww.Webshots.com

Received the following from Webshots

Hello, We are sorry to hear you're still experiencing problems with the new Website, our engineering team is actively working to resolve all the issues. We appreciate your patience as we work through these problems. Please visit http://blog.webshots.com/ to find our more about what's going on with the site and to read up on any updates. Thank you,Christine CYour Customer Support Representativewww.Webshots.com

I hope they solve the problem very soon. However I have not seen any comments from them as they say in the message they sent you.
Thank you for sharing

Ethel, I am a paying WS member, but I am not having problems, with WS. I am concerned that WS and AG are not taking care of their customers. That is bad business and it is bad for AG'S investors. For the record, I am an investor, but I do not own stock in AG. Their stock symbol is AM, see http://finance.yahoo.com/q/pr?s=AM .You might want to read this article at http://www.fool.com/investing/high-gr... .WS was a drain on CNET. Another article about the sell is at http://www.fool.com/investing/high-gr... .I have been working with several friends, about the problems of photo stealing and blogs, that post your pictures, and do not give you credit, for your pictures. When you can access WS, you and other people, are welcome to visit, my board at http://community.webshots.com/user/te... .Best Regards, Teresa (teres187 at WS)

Only trouble is at the moment we can't get on any site with a URL ending ...webshots.com including community.webshots.com. except blog.webshots.com

So we'll have to look later....Thanks

Hello,

Thank you for contacting Webshots Customer Support.

We are sorry to hear you're experiencing problems with the new Website, our engineering team is actively working to resolve all the issues. We appreciate your patience as we work through these problems.

Please visit http://blog.webshots.com/ to find our more about what's going on with the site and to read up on any updates.

Thank you,
Christine C
Your Customer Support Representative
www.Webshots.com

Hi Teresa,

That is my issue as well. Good customer service is essential for any type of business to go to the top. I do enjoy the community of WS. I also like the way the pages are designed and what they have to offer to its members. I am upset is for their lack of communication to all its members (paying/non paying). Yes, I have read those articles as well. Looking forward to your board at WS.

I give up now...It will either be back or it won't but I'm going to start looking elsewhere...Yahoo?? any other suggestions

I'm struggling using this site....But it would appear Andrew Mager is the WEBSHOTS site rep......He's been very communicative and helpfull.....How do you leave this forum, other than just signing off?????

Folks, Check out the blog "Site issues" at http://blog.webshots.com/?p=824 .I am going to post my first post, from this subject, at that blog. I do not know, if WS will delete it or not. Teresa (teres187)

Thanks, Teresa, for the update. Knowing that you're working on it is very helpful!

Fixed by 8am UK time on BT as Internet Service Provider...and guess what ???they had changed the IP address....Hence DNS's on various ISP DNSs had not been updated...They need a networking expert...I'm free

Folks, I just checked the "Site issues" blog at http://blog.webshots.com/?p=824 .WS deleted my post. That is no major shock. I know that WS has practiced censorship, in the past. A word to WS and AG. I am NOT the only investor at Webshots. I am a member of "The Motley Fool (TMF)." I know of several fools that are WS members, but they are not active in the WS community. Your actions, would not encourage me or other people, to invest in AG. You NEED to fix your customer support system. There are other people that are having problems, but they have not posted their problems, either here or at one of the blogs. You should have a system set up, for the free members, as well. A lot of paying members, including me, started out as free members. Other people, cannot afford the cost, but they love WS. They need to be taken care of. A word to the wise, FIX YOUR BROKEN SYSTEM!!! Planned downtime, should be on the homepage, not buried in a blog. Problems should be addressed, when they are reported. Not everything is the problem, of the customer. Just call me, disgusted. Teresa (teres187)

I read on the BBc news that their are 3 broken submarine cables affecting worldwide internet connections and will take at least 1 week to repair. Is this the problem?

Work has begun to repair two damaged internet cables in the Mediterranean Sea that were severed last week.
Flag Telecom, one of the firms responsible for the cables, says it will take about a week to be fixed.

The break in cables has caused disruption to net services in the Middle East and India. The cause is still not known.

Repairs will involve a team of about 50 people, including navigation experts and cable engineers, said Flag Telecom.

The ship that will repair the first severed cable is already in place, with repairs underway, while the second vessel is expected to begin work on Tuesday.

Bespoke ships

"It will be a highly technical job and should take a week to complete," a spokesperson for Flag Telecom told the BBC News website.

The cause of the damage has not been officially confirmed but there have been reports that the breaks were related to a tanker dragging its anchor along the sea bed.

Hi Dennis (DingDongDen), The big WS problem is the poor customer service. When people are having problems, WS is slow to respond. Welcome to the group. Your Friend, Teresa (teres187 at WS)

I just checked the "Site issues" blog at http://blog.webshots.com/?p=824 .WS has RESTORED my post! I also noticed a few posts, that were NOT there this morning. They were posted in the morning hours. For the record, I have NOT taken the problems of WS to "The Motley Fool (TMF)." I believe that it is better to work with the WS community and address the problems. In the long run it, is better for everyone, including AG'S investors. WS and AG, please listen to your customers and improve your customer service. Foolishly Yours, Teresa (a TMF foolish member and investor and teres187 at WS)

Hi Teresa, here I am, I found it as you can see! Your Comments are very well said! Good job!

Hi Martina, I am glad that you joined the forum. I read about your problems on the "Site issues" blog. Teresa

Can you open the site now or are you still unable to access WS?

HI Teresa, I am glad that WS has posted your comment back to the blog.
I was really upset that they did not acknowledge our concerns at all during their down time. I hope that in the future when a problem arises , they are more open and reachable to ease and answer the concerns of its members.

Is everyone having luck accessing Webshots now? I want to check in and see how it has gone.

I am able to access Webshots now! So far so good.