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email setup instructions are missing some steps
I tried connecting to a new email account using the instructions here:
http://helpdocs.westserver.net/v3/sit...
However, this page does not mention some wrinkles that I eventually found on the forum: 1) SMTP authentication is required, and 2) your SMTP username is different depending on whether or not you have a static IP on your account. These details should be included in the help docs so someone doesn't have to search the forum for such a common task.
By the way, it would be nice if these email setup instructions were easier to find. It took about six clicks from the Westhost home page, not including dead ends due to guessing. There's no link to the help docs from the Members Support page, and the help docs are apparently not indexed by Google, so a Google search for "westhost smtp settings" didn't help.
http://helpdocs.westserver.net/v3/sit...
However, this page does not mention some wrinkles that I eventually found on the forum: 1) SMTP authentication is required, and 2) your SMTP username is different depending on whether or not you have a static IP on your account. These details should be included in the help docs so someone doesn't have to search the forum for such a common task.
By the way, it would be nice if these email setup instructions were easier to find. It took about six clicks from the Westhost home page, not including dead ends due to guessing. There's no link to the help docs from the Members Support page, and the help docs are apparently not indexed by Google, so a Google search for "westhost smtp settings" didn't help.
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Inappropriate?Thank you for your feedback.
The "user@domain.com" format always works for incoming mail, whether you have POP, IMAP 1.0, or Dovecot IMAP as your mail server and whether you have a shared or dedicated IP address. Further, our server supports POP-before-SMTP, so if you are using POP e-mail (the default, as most clients are), then setting up the account without SMTP authentication will work in almost all cases.
You are correct, however, that you should be using SMTP authentication all the time, regardless of your mail server type, so you can guarantee that the SMTP server is able to authenticate you when sending outgoing mail. Again, as you've correctly noted, the SMTP server accepts only the "user@domain.com" format for accounts with shared IP addresses and accepts only the "user" format for accounts with dedicated IP addresses.
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this solves the problem
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This solves the problem
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So are you going to update your online documentation, and make that easier to find? That was the point of my suggestion. I already solved the problem for myself, but it needs to be documented for others.
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