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Frequent maintenance / down-time
Frequent down-times and maintenance windows and there is no heads up whatsoever for even scheduled outages! Agreed the hosting is cheap, sadly the service is cheaper!
On top of it, Live Chat takes for ever to respond
On top of it, Live Chat takes for ever to respond
I’m indifferent
1
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The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company thinks this is not a problem.
Create a customer community for your own organization
Plans starting at $19/month
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Inappropriate?I am sorry that you feel this way. We make every effort to provide reliable uptime and top-notch support. Our average wait time in Live Chat is 16 seconds, so perhaps you just caught us at an especially busy time.
All outages are listed online at http://netstatus.westhost.com/. We always send out e-mail announcements in advance for all scheduled server maintenance. For prolonged outages due to emergency/unexpected maintenance, we also send out a followup e-mail to explain the situation and its resolution. Without any specifics, I can't comment on why you haven't been receiving our notifications. Are you sure that the contact information you've provided to WestHost -- specifically your e-mail address -- is valid and is NOT and e-mail address at your own WestHost-hosted domain name (obviously you should use Gmail or some other external e-mail account as your contact information for your WestHost account)? You can visit https://corp2.westhost.com/account/ to update your contact information. Are your sure that the e-mails we send are not mistakenly arriving in your Spam or Junk Mail folder?
If you have additional questions or concerns, please contact our Technical Support department directly via phone, e-mail, or live chat and we can address your specific case.
The company says
this solves the problem
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