Why can't I get my file back?

I uploaded 2 mb file into my wuala space yesterday. Today I went to file properties and pressed Clear Cache button. Now when I'm trying to get my file back I have a problem: "Could not open file. Maybe Wuala is still busy downloading another file or there is no connection to the Wuala network. Please try again later. If you think this is a bug.....bla-bla-bla". How do I have to work to be sure that I can get my files back?

 

I’m frustrated

Inappropriate? Delete or Edit until someone replies)

Reply to this problem

2 people have this problem

I have this problem, too! Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.

The best solutions from the company

The best solutions from everyone

Get Satisfaction loves Zappos because they care about customer service.

• 
  Remove Inappropriate?

  Delete or Edit for 15 minutes

  IUnknown replied on May 31, 2008 17:17

  On Linux Ubuntu 8.04 I have java.io.FileNotFoundException while trying get my files back.
  java.io.FileNotFoundException: /home/sasha/wuala/Data/Local2/Large/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
  this solves the problem
  Add a comment This solves the problem I no longer think this solves the problem
• EMPLOYEE
  Remove Inappropriate?

  Delete or Edit for 15 minutes

  Luzius, Official Rep, replied on June 10, 2008 18:29

  Sorry for the delay. Is there a small green square at the bottom right of the file when selected? What happens if you right-click the file in Wuala and say download?
  this solves the problem
  Add a comment This solves the problem I no longer think this solves the problem Mark as a company solution
• 
  Remove Inappropriate?

  Delete or Edit for 15 minutes

  IUnknown replied on June 11, 2008 06:29

  I do not know. Nautilus does not show any squares in Linux. In Windows there is one. But when I start downloading file it stopped on 20-30%.
  this solves the problem
  Add a comment This solves the problem I no longer think this solves the problem
• EMPLOYEE
  Remove Inappropriate?

  Delete or Edit for 15 minutes

  nmat, Employee, replied on June 13, 2008 02:24

  That error usually appears when I try to open a file I haven't downloaded yet. Sometimes I have to right click on the file and use 'Download' (Using the Wuala interface). After the file is downloaded I can open it without problems.
  this solves the problem
  Add a comment This solves the problem I no longer think this solves the problem Mark as a company solution

Reply to IUnknown's problem

What's the status of this problem? Choose... Not a problem We're aware of it We're working on it Solved

(Some HTML allowed)

Uploading image...

Done! The image has been added to your reply. Close

Choose a file:

The image must be a GIF, JPEG, or PNG that is smaller than 2MB.

Cancel upload

Insert an image URL:

Mark this as a "best solution" at the top of the page

How does this make you feel?

I'm (x)

e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly

Cancel this reply